<div dir="ltr">Hi all, <div>We have just send out the following email to all mapathon organisers, but hopefully the HOT Tasking Manager is properly up and running again soon. <br></div><div>Happy mapping everyone! :-) </div><div>Cheers, </div><div>Jorieke</div><div><br></div><div><br></div><div><br></div><div><p style="margin:0cm 0cm 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span lang="EN-US" style="font-family:Arial,sans-serif;color:black">Hello Mappers,</span><span lang="EN-US"></span></p>
<p class="MsoNormal" style="margin:0cm 0cm 0.0001pt;font-size:12pt;font-family:Calibri,sans-serif"><span lang="EN-US"> </span></p>
<p style="margin:0cm 0cm 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span lang="EN-US" style="font-family:Arial,sans-serif;color:black">Happy GIS day!
Unfortunately many of you have experienced some issues with HOT Tasking Manager
during mapathons today. We want to apologize for this inconvenience, and to
share some guidance on what to do if this happens during your mapathon.</span><span lang="EN-US"></span></p>
<p class="MsoNormal" style="margin:0cm 0cm 0.0001pt;font-size:12pt;font-family:Calibri,sans-serif"><span lang="EN-US"> </span></p>
<p style="margin:0cm 0cm 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><b><span lang="EN-US" style="font-size:11.5pt;font-family:Arial,sans-serif;color:rgb(29,28,29);background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial">HOT Tasking Manager is experiencing
some issues - why?</span></b><span lang="EN-US"></span></p>
<p style="margin:0cm 0cm 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span lang="EN-US" style="font-size:11.5pt;font-family:Arial,sans-serif;color:rgb(29,28,29);background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial">HOT Tasking Manager is currently unstable due to a
failed maintenance from last night. We don’t presently know when this problem
will be fixed. The HOT tech team is working as fast as possible to fix the
problem. To find out more about the status, please check:</span><span lang="EN-US"></span></p>
<ul style="margin-top:0cm;margin-bottom:0cm" type="disc">
<li class="MsoNormal" style="color:black;vertical-align:baseline;margin:0cm 0cm 0.0001pt;font-size:12pt;font-family:Calibri,sans-serif"><span lang="EN-US" style="font-size:11.5pt;font-family:Arial,sans-serif"><a href="http://status.hotosm.org/" style="color:rgb(5,99,193)"><span style="color:rgb(17,85,204);background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial">Status.hotosm.org</span></a></span><span lang="EN-US" style="font-size:11.5pt;font-family:Arial,sans-serif;color:rgb(29,28,29);background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial">: this will tell you if the tool is down, not if
it is experiencing delays (as it is presently)</span><span lang="EN-US" style="font-size:11.5pt;font-family:Arial,sans-serif"></span></li>
<li class="MsoNormal" style="color:black;vertical-align:baseline;margin:0cm 0cm 0.0001pt;font-size:12pt;font-family:Calibri,sans-serif"><span lang="EN-US" style="font-size:11.5pt;font-family:Arial,sans-serif;color:rgb(29,28,29);background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial">follow
@hotosm_tech on Twitter for updates</span><span lang="EN-US" style="font-size:11.5pt;font-family:Arial,sans-serif"></span></li>
<li class="MsoNormal" style="color:rgb(29,28,29);vertical-align:baseline;margin:0cm 0cm 0.0001pt;font-size:12pt;font-family:Calibri,sans-serif"><span lang="EN-US" style="font-size:11.5pt;font-family:Arial,sans-serif;background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial">Join the HOT Slack (</span><span lang="EN-US" style="font-size:11.5pt;font-family:Arial,sans-serif"><a href="http://slack.hotosm.org/" style="color:rgb(5,99,193)"><span style="color:rgb(17,85,204);background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial">http://slack.hotosm.org/</span></a><span style="background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial">)
and ask questions in the #tasking-manager channel</span></span></li>
</ul>
<p class="MsoNormal" style="margin:0cm 0cm 0.0001pt;font-size:12pt;font-family:Calibri,sans-serif"><span lang="EN-US" style="font-size:11pt"> </span></p>
<p style="margin:0cm 0cm 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><b><span lang="EN-US" style="font-size:11.5pt;font-family:Arial,sans-serif;color:rgb(29,28,29);background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial">Contingency plans for your mapathon:
what are your options if the HOT Tasking Manager is not working during your
event?</span></b><span lang="EN-US"></span></p>
<ol style="margin-top:0cm;margin-bottom:0cm" start="1" type="1">
<li class="MsoNormal" style="color:black;vertical-align:baseline;margin:0cm 0cm 0.0001pt;font-size:12pt;font-family:Calibri,sans-serif"><span lang="EN-US" style="font-size:11.5pt;font-family:Arial,sans-serif;color:rgb(29,28,29);background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial">Map directly in OSM!
Check out an area you know well and contribute your own knowledge. If
you’d like to host a map-walk, please see this guide on </span><span lang="EN-US" style="font-size:11.5pt;font-family:Arial,sans-serif"><a href="https://osmgeoweek.org/docs/maps_me_general_guide.pdf" style="color:rgb(5,99,193)"><span style="color:rgb(17,85,204);background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial">maps.me</span></a></span><span lang="EN-US" style="font-size:11.5pt;font-family:Arial,sans-serif;color:rgb(29,28,29);background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial">.</span><span lang="EN-US" style="font-size:11.5pt;font-family:Arial,sans-serif"></span></li>
<li class="MsoNormal" style="color:black;vertical-align:baseline;margin:0cm 0cm 0.0001pt;font-size:12pt;font-family:Calibri,sans-serif"><span lang="EN-US" style="font-size:11.5pt;font-family:Arial,sans-serif;color:rgb(29,28,29);background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial">Host a
Mapswipeathon. </span><span lang="EN-US" style="font-size:11.5pt;font-family:Arial,sans-serif"><a href="https://mapswipe.org/" style="color:rgb(5,99,193)"><span style="color:rgb(17,85,204);background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial">MapSwipe</span></a></span><span lang="EN-US" style="font-size:11.5pt;font-family:Arial,sans-serif;color:rgb(29,28,29);background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial">
has several tasks up and running on the app. You can help swiping in
Indonesia, Venezuela, Philippines and Colombia. Please note this is a
mobile app only.</span><span lang="EN-US" style="font-size:11.5pt;font-family:Arial,sans-serif"></span></li>
<li class="MsoNormal" style="color:black;vertical-align:baseline;margin:0cm 0cm 0.0001pt;font-size:12pt;font-family:Calibri,sans-serif"><span lang="EN-US" style="font-size:11.5pt;font-family:Arial,sans-serif;color:rgb(29,28,29);background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial">There are
alternative Tasking manager instances you can use like </span><span lang="EN-US" style="font-size:11.5pt;font-family:Arial,sans-serif"><a href="https://tm3.openstreetmap.id/" style="color:rgb(5,99,193)"><span style="color:rgb(17,85,204);background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial">https://tm3.openstreetmap.id/</span></a></span><span lang="EN-US" style="font-size:11.5pt;font-family:Arial,sans-serif;color:rgb(29,28,29);background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial"> &</span><span lang="EN-US" style="font-size:11.5pt;font-family:Arial,sans-serif"><a href="http://tasks.teachosm.org/" style="color:rgb(5,99,193)"><span style="color:rgb(29,28,29);background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial"> </span><span style="color:rgb(17,85,204);background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial">tasks.teachosm.org</span></a></span><span lang="EN-US" style="font-size:11.5pt;font-family:Arial,sans-serif;color:rgb(17,85,204);background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial">.
</span><span lang="EN-US" style="font-size:11.5pt;font-family:Arial,sans-serif;background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial">Please note that these will not have the same projects on them, so
you’ll need to pick a new project.</span><span lang="EN-US" style="font-size:11.5pt;font-family:Arial,sans-serif"></span></li>
</ol>
<p style="margin:0cm 0cm 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><b><span lang="EN-US" style="font-size:11.5pt;font-family:Arial,sans-serif;color:rgb(29,28,29);background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial">Note:</span></b><span lang="EN-US" style="font-size:11.5pt;font-family:Arial,sans-serif;color:rgb(29,28,29);background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial"> Mapswipe, and the alternative
Tasking Managers, are completely separate systems that let you contribute to
OSM, so they should <b>not </b>be affected by the outage of the main HOT
Tasking Manager.</span><span lang="EN-US"></span></p>
<p class="MsoNormal" style="margin:0cm 0cm 0.0001pt;font-size:12pt;font-family:Calibri,sans-serif"><span lang="EN-US"> </span></p>
<p style="margin:0cm 0cm 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span lang="EN-US" style="font-size:11.5pt;font-family:Arial,sans-serif;color:rgb(29,28,29);background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial">Thank you for your understanding, we appreciate your
flexibility. We are working with the HOT Tech Team to get this fixed as soon as
possible. If you have any questions or need help course correcting please
reach out. </span><span lang="EN-US"></span></p>
<p class="MsoNormal" style="margin:0cm 0cm 0.0001pt;font-size:12pt;font-family:Calibri,sans-serif"><span lang="EN-US"> </span></p></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">Op wo 13 nov. 2019 om 15:20 schreef Marco Minghini <<a href="mailto:marco.minghini86@gmail.com">marco.minghini86@gmail.com</a>>:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr"><div>I also experienced the same problem when running my mapathon today at the European Commission - JRC in Ispra (Italy):</div><div><a href="https://tasks.hotosm.org/" target="_blank">https://tasks.hotosm.org/</a> was down, but for the purposes of the mapathon (introducing humanitarian mapping and introducing participants to mapping) the instance at <a href="https://tasks.teachosm.org" target="_blank">https://tasks.teachosm.org</a> was totally fine.</div><div><br></div><div>This solution might be useful for many other people involved in mapathons during this week!</div><div><br></div><div>Best,</div><div>Marco<br></div><div dir="ltr"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div><div><span></span></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><br></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">Il giorno mer 13 nov 2019 alle ore 13:32 Felix Delattre <<a href="mailto:felix.delattre@hotosm.org" target="_blank">felix.delattre@hotosm.org</a>> ha scritto:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr">Hi all,<div><br></div><div>Yes, this is the worst time. Almost the whole tech team is sole focusing on that emergency.</div><div><br></div><div>We had earlier today some problems with a maintenance procedure that went out of control. And at the moment we are facing the following issues on the Tasking Manager that has been brought back:</div><div><br></div><div>- Locking of tasks is not working and throws an error message. </div><div>- Login is failing for some, not for others</div><div>- Activities of late yesterday, such as projects that have been created, might be lost in the database, as we had to use a backup from yesterday.</div><div><br></div><div>We are working on solving it soon. And will report here and in our other channels (slack, <a href="http://twitter.com/hotosm_tech" target="_blank">twitter.com/hotosm_tech</a> and <a href="http://status.hotosm.org" target="_blank">status.hotosm.org</a>) more information.<br></div><div><br></div><div>In the meantime we can only offer alternative instances such as:</div><div><br></div><div>* <a href="http://tm3.openstreetmap.id" target="_blank">tm3.openstreetmap.id</a></div><div>* <a href="http://tasks-assisted.hotosm.org" target="_blank">tasks-assisted.hotosm.org</a></div><div>* <a href="http://tasks.teachosm.org" target="_blank">tasks.teachosm.org</a></div><div><br></div><div>Please excuse the inconvenience and we will post any updates as soon as possible.</div><div><br></div><div>So far an update from the infrastructure experts on what happened earlier today:</div><div><br></div><div>> <b>Summary:</b><br>> Tasking Manager is now back and working. Unfortunately, many email addresses were lost and therefore some users who login will be asked for their email addresses again. Projects are intact and unaffected</div><div>><br>> <b>So what happened?</b><br>> During the scheduled maintenance to upgrade Tasking Manager instance, one of our automated scripts deleted our database. This is not unexpected. But the backup we made before deletion was deleted along with the database. In a nutshell, we lost the production database completely, including automated backups. We however had a separate offline backup that was taken manually yesterday. But we had stripped email addresses from this database backup for privacy reasons. We had to restore email addresses from another offline backup from 10 days ago to fix it. We are now closely monitoring the DB and the application for any problems.</div><div>><br>> <b>What can you expect in the future?</b><br>> We learned many valuable lessons from this including our approach to data backups, performance and stability. All our experiences from the outages of recent past have made us think about how to overhaul our approach to optimize our infrastructure. We will work to implement processes to mitigate performance, deployment and stability problems over the next few weeks. We are also working on a detailed RCA with technical details of the outage.<br>We understand that this would have caused quite a bit of frustration and we apologize for that. You can expect things to improve in the next few weeks. As always, you can follow us on Twitter (<a href="https://twitter.com/hotosm_tech" target="_blank">https://twitter.com/hotosm_tech</a>) or Slack for updates in addition to our status page at (<a href="https://status.hotosm.org" target="_blank">https://status.hotosm.org</a>).<br></div><div><br></div><div><br></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Wed, Nov 13, 2019 at 12:01 PM Jorieke Vyncke <<a href="mailto:jorieke.vyncke@gmail.com" target="_blank">jorieke.vyncke@gmail.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr">Hi all, <div>Yes, please HOT, can you do everything to keep the TM online and stable today / this week? </div><div>It's GISday today and there are more than 30 mapathons worldwide and 100+ this week for OSMgeoweek. Mapathons are happening in Uganda, Nigeria, Amsterdam, Sydney, Rio, etc.</div><div>At the moment I tell people to go to <a href="http://tasks.teachosm.org" target="_blank">tasks.teachosm.org</a> and MapSwipe, if the HOT TM is not working. </div><div>Best regards, </div><div>Jorieke</div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">Op wo 13 nov. 2019 om 11:51 schreef Pete Masters via HOT <<a href="mailto:hot@openstreetmap.org" target="_blank">hot@openstreetmap.org</a>>:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr"><div>I'm sure you are all aware, but just in case... this is geo week and there are more than 70 mapathons planned for this week. Maybe updates from the tech team need to be posted across channels on this as it is critical infrastructure for all of these events and people might not be connected to slack / list / facebook etc...</div><div><br></div><div>Cheers,</div><div><br></div><div>Pete<br></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Wed, Nov 13, 2019 at 11:38 AM Micheal Yani <<a href="mailto:michealyani78@gmail.com" target="_blank">michealyani78@gmail.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr"> Hello Tech team, we just want to let you know that the tasking manager isn't stable yet, It has has worked for 2 hrs and now is on and off. <br></div>
_______________________________________________<br>
HOT mailing list<br>
<a href="mailto:HOT@openstreetmap.org" target="_blank">HOT@openstreetmap.org</a><br>
<a href="https://lists.openstreetmap.org/listinfo/hot" rel="noreferrer" target="_blank">https://lists.openstreetmap.org/listinfo/hot</a><br>
</blockquote></div>
_______________________________________________<br>
HOT mailing list<br>
<a href="mailto:HOT@openstreetmap.org" target="_blank">HOT@openstreetmap.org</a><br>
<a href="https://lists.openstreetmap.org/listinfo/hot" rel="noreferrer" target="_blank">https://lists.openstreetmap.org/listinfo/hot</a><br>
</blockquote></div>
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HOT mailing list<br>
<a href="mailto:HOT@openstreetmap.org" target="_blank">HOT@openstreetmap.org</a><br>
<a href="https://lists.openstreetmap.org/listinfo/hot" rel="noreferrer" target="_blank">https://lists.openstreetmap.org/listinfo/hot</a><br>
</blockquote></div><br clear="all"><div><br></div>-- <br><div dir="ltr"><div dir="ltr"><div><div dir="ltr"><div dir="ltr" style="color:rgb(136,136,136)"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div><font color="#666666"><b>Felix Delattre<br></b></font></div><div><font color="#666666">Technical Project Manager<br></font></div><div><font color="#666666"><a href="mailto:felix.delattre@hotosm.org" target="_blank">felix.delattre<font color="#1155cc">@hotosm.org</font></a></font></div><div><br></div><div>--</div><div><div style="font-size:12.8px;font-family:arial,sans-serif"><b style="font-size:12.8px"><font color="#cc0000">Humanitarian OpenStreetMap Team</font></b><br></div><div style="font-size:12.8px;font-family:arial,sans-serif"><b><font size="1" color="#666666">Using OpenStreetMap for Humanitarian Response & Economic Development</font></b></div><div style="font-size:12.8px;font-family:arial,sans-serif"><a href="http://hotosm.org/" style="color:rgb(17,85,204);font-size:x-small" target="_blank">web</a><span style="font-size:x-small"> | </span><a href="https://twitter.com/hotosm" style="color:rgb(17,85,204);font-size:x-small" target="_blank">twitter</a><span style="font-size:x-small"> | </span><a href="https://www.facebook.com/hotosm" style="color:rgb(17,85,204);font-size:x-small" target="_blank">facebook</a><span style="font-size:x-small"> | </span><a href="https://donate.hotosm.org/" style="color:rgb(17,85,204);font-size:x-small" target="_blank">donate</a></div></div></div></div></div></div></div></div></div></div>
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</blockquote></div>
</blockquote></div>