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<P class=MsoNormal style="MARGIN: 0in 0in 8pt; LINE-HEIGHT: 115%"><B><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: #c00000; LINE-HEIGHT: 115%; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>Greetings!</SPAN></B><SPAN
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<P class=MsoNormal style="MARGIN: 0in 0in 8pt; LINE-HEIGHT: normal"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>Bad
debt, the opposite of profit, unfortunately, is part of doing business.<BR>Debt
needs to be managed to a minimum to ensure the company stays on the right track
of profitability.</SPAN><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 8pt; LINE-HEIGHT: normal"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>Without
added investment, improving collection adds substantially to the bottom line.
<BR>Effective managers now view the credit and collection function as an
overlooked profit maker. <BR>Being able to extend the right amount of credit to
the right accounts can expand sales and profits at almost no expense. That is
why neglecting to manage credit and collection is like sabotaging your own
business.</SPAN><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 8pt; LINE-HEIGHT: normal"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>For
companies, a well-trained employee means optimal resource utilization, increased
cash conversion, reduced credit risk and excellent return on
investment.</SPAN><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 8pt; LINE-HEIGHT: 115%"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; LINE-HEIGHT: 115%; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>We
therefore invite you to our Seminar on <B><U><SPAN style="COLOR: #c00000">CREDIT
MANAGEMENT, DEBT COLLECTION AND ACCOUNTS RECEIVABLES </SPAN></U></B>that will be
held on <B><U><SPAN style="COLOR: #c00000">17<SUP>th</SUP>-18<SUP>th</SUP>
APRIL, 2019 at THE KENYA SCHOOL OF MONETARY STUDIES, NAIROBI,
KENYA.</SPAN></U></B></SPAN><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; LINE-HEIGHT: 115%; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 8pt; LINE-HEIGHT: normal"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>This
practical 2-day training course will show you how to improve your organization’s
processes to increase the efficiency of credit collection. We look at how to
best deal with customer excuses and manage disputed accounts correctly, and how
to successfully negotiate repayment arrangements. With an abundance of practical
and engaging collection and negotiation scenarios this program is designed to
tutor new collectors and at the same time stands as a refresher for the more
experienced ones.</SPAN><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: 115%"><B><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; BACKGROUND: white; COLOR: #c45911; LINE-HEIGHT: 115%; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>Venue:
</SPAN></B><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; LINE-HEIGHT: 115%; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>The
Kenya School of Monetary Studies, Nairobi Kenya <BR><B><SPAN
style="BACKGROUND: white; COLOR: #c45911">Date:
</SPAN></B>17<SUP>th</SUP>-18<SUP>th </SUP>April, 2019<BR><B><SPAN
style="BACKGROUND: white; COLOR: #c45911">Course Fee: </SPAN></B>Ksh. 38,200
inclusive of 2 days attendance, buffet meals, teas, seminar kit and
taxes.<BR><B><SPAN
style="BACKGROUND: white; COLOR: #c45911">NITA:</SPAN></B></SPAN><B><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: #a90000; LINE-HEIGHT: 115%; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>
</SPAN></B><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; LINE-HEIGHT: 115%; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>Participating
organizations can claim <B>reimbursement</B> of fee paid in accordance with NITA
Rules.<BR><B><SPAN style="BACKGROUND: white; COLOR: #c45911">Pay
Scheme:</SPAN></B> Organizations sponsoring 3 participants get the 4th to attend
free.</SPAN><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; LINE-HEIGHT: 115%; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 8pt; LINE-HEIGHT: 115%"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; LINE-HEIGHT: 115%; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'> <o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal"><B><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; BACKGROUND: white; COLOR: #0070c0; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>COURSE
OUTLINE</SPAN></B><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal"><B><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>How
Accounts Receivable adds value to your organization</SPAN></B><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'><BR>•
The role and purpose of credit in business<BR>• Defining the
three stages of credit<BR>• The role of accounts receivable
and debt collection in the supply chain<BR>• <I><SPAN
style="COLOR: #ff6600">Practical Exercise: KPIs for a successful accounts
receivable team</SPAN></I></SPAN><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'><BR><B>Critical
elements of a successful credit policy</B><BR>• Developing an
effective credit policy framework<BR>• Creating credit
policies that work with your sales teams<BR>• Designing a good
credit application and critical terms to include<BR>• Managing
the risk of default<BR>• <I><SPAN
style="COLOR: #ff6600">Practical Exercise: Debt escalation
procedures</SPAN></I><BR><BR><B>Assessing a customer’s creditworthiness: Your
checklist</B><BR>• Understanding the types of information
available about your customers<BR>• Analyzing both financial
and non-financial information <BR>• Trade references and third
party reports<BR>• How to analyze the balance sheets of key
customers<BR>• Field sales reports and customer
visits<BR>• <I><SPAN style="COLOR: #ff6600">Practical
Exercise: Detecting early warning signs and acting upon
them</SPAN></I><BR><BR><B>Customer communication and disputed
accounts</B><BR>• Customer profiling: What is your customer's
mindset? Why do they not pay on time?<BR>• Dealing with
difficult customers<BR>• Managing disputed accounts
correctly<BR>• How to negotiate with
customers<BR> • <I><SPAN style="COLOR: #ff6600">Practical
Exercise: to improve the success of your debt
collection</SPAN></I><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 8pt; LINE-HEIGHT: normal"><B><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>Improving
performance, efficiency, and accuracy in your processes</SPAN></B><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'><BR>•
Maximising staff productivity and collections<BR>• Increasing
the efficiency of your credit collection<BR>• How to set up
efficient and user-friendly filing and records systems<BR>•
Minimising fraud in accounts receivable<BR>• <I><SPAN
style="COLOR: #ff6600">Practical Exercise: Establishing key performance measures
for credit<SPAN style="mso-spacerun: yes">
</SPAN>management</SPAN></I><BR><BR><B>Examining how and when to take legal
action</B><BR>• Important factors to consider before taking
court action<BR>• Using the Disputes
Tribunal<BR>• Court proceedings: Information capsules,
interlocutory steps, timeframes and documentation<BR>• <I><SPAN
style="COLOR: #ff6600">Practical Exercise: Enforcement options: What is the best
way to get paid?</SPAN></I></SPAN><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 8pt; LINE-HEIGHT: normal"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'><BR><B>Introduction
to Insolvency for Credit Managers</B><BR>• What happens if a
customer goes into liquidation or bankrupt?<BR>• Preferential
payments: Where are you in the queue?<BR>• <I><SPAN
style="COLOR: #ff6600">Practical Exercise: Working with liquidators and
receivers</SPAN></I></SPAN><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: 115%"><B><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; BACKGROUND: white; COLOR: #0070c0; LINE-HEIGHT: 115%; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>WHO
SHOULD ATTEND<BR></SPAN></B><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; LINE-HEIGHT: 115%; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>This
is a very important Seminar for all personnel who act as</SPAN><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; LINE-HEIGHT: 115%; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt 0.75in; LINE-HEIGHT: normal"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>·
Credit Controllers, Managers & Supervisors</SPAN><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt 0.75in; LINE-HEIGHT: normal"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>·
Accounts Receivable Officers, Supervisors & Clerks</SPAN><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt 0.75in; LINE-HEIGHT: normal"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>·
Anyone with accounts receivable and credit collection responsibility</SPAN><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt 0.75in; LINE-HEIGHT: normal"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>·
Debt Managers</SPAN><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt 0.75in; LINE-HEIGHT: normal"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>·
Accounting Officers</SPAN><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt 0.75in; LINE-HEIGHT: normal"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>·
Financial Administrators</SPAN><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt 0.75in; LINE-HEIGHT: normal"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>·
Office Managers</SPAN><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt 0.75in; LINE-HEIGHT: normal"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>·
Customer Care Department</SPAN><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt 0.75in; LINE-HEIGHT: normal"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>·
Staff Members Willing To Refresh Their Credit Management Skills</SPAN><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 8pt; LINE-HEIGHT: normal"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'> </SPAN><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: 115%"><B><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; BACKGROUND: white; COLOR: #0070c0; LINE-HEIGHT: 115%; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>METHODOLOGY</SPAN></B><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; LINE-HEIGHT: 115%; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'><o:p></o:p></SPAN></P>
<UL style="MARGIN-TOP: 0in" type=disc>
<LI class=MsoNormal
style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal; mso-list: l0 level1 lfo1; tab-stops: list .5in"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>Interactive
input & presentation</SPAN><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'><o:p></o:p></SPAN></LI>
<LI class=MsoNormal
style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal; mso-list: l0 level1 lfo1; tab-stops: list .5in"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>Case
Studies </SPAN><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'><o:p></o:p></SPAN></LI>
<LI class=MsoNormal
style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal; mso-list: l0 level1 lfo1; tab-stops: list .5in"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>Discussions,
Q&A (Question and Answer)</SPAN><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'><o:p></o:p></SPAN></LI></UL>
<P class=MsoNormal style="MARGIN: 0in 0in 8pt; LINE-HEIGHT: normal"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>A
better understanding of the credit assessment policy and its control
mechanism, which covers credit evaluation and credit limit review, would lay
down a strong foundation to manage your company’s risks to minimize bad
debts.</SPAN><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 8pt; LINE-HEIGHT: 115%"><B><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; BACKGROUND: white; COLOR: #0070c0; LINE-HEIGHT: 115%; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>CERTIFICATE</SPAN></B><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; LINE-HEIGHT: 115%; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 8pt; LINE-HEIGHT: normal"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>Upon
successful completion of this program, participants will receive a Certificate
of Achievement. </SPAN><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 8pt; LINE-HEIGHT: 115%"><B><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; BACKGROUND: white; COLOR: #0070c0; LINE-HEIGHT: 115%; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>TESTIMONIES</SPAN></B><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; LINE-HEIGHT: 115%; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 8pt; LINE-HEIGHT: normal"><B><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; BACKGROUND: white; COLOR: #0070c0; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>“</SPAN></B><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>I
learnt how to engage better with customers. Overall, it is an excellent
training.<B><SPAN style="BACKGROUND: white; COLOR: #0070c0">”</SPAN></B>Credit
Control Officer, Michael Muciri<BR><B><SPAN
style="BACKGROUND: white; COLOR: #0070c0">“</SPAN></B>I got to learn what I
needed which is the strategies and effectiveness of debt collection.<B><SPAN
style="BACKGROUND: white; COLOR: #0070c0">” </SPAN></B>–Manager, Janet
Moraa<BR><B><SPAN style="BACKGROUND: white; COLOR: #0070c0">“</SPAN></B>After
the course, I now see the importance of credit control to a company. I learned
about strategies of collection through this training and all areas covered were
great.<B><SPAN style="BACKGROUND: white; COLOR: #0070c0">”</SPAN></B>–
Accountant, Cedric Angwenyi</SPAN><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 8pt; LINE-HEIGHT: normal"><B><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>Book
Early, Limited slots are available for this Event</SPAN></B><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>For
information on participation, contact Catherine.</SPAN><SPAN
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<P class=MsoNormal style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; BACKGROUND: white; COLOR: #222222; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>Profound
Respects,</SPAN><SPAN
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<P class=MsoNormal style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal"><B><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; BACKGROUND: white; COLOR: #002060; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>Catherine
Wanja,</SPAN></B><SPAN
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<P class=MsoNormal style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal"><B><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; BACKGROUND: white; COLOR: #002060; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>Delight
Africa Ltd,</SPAN></B><SPAN
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<P class=MsoNormal style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal"><B><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; BACKGROUND: white; COLOR: #002060; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>Dev
Towers - 4th Floor, Suite 4A</SPAN></B><SPAN
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<P class=MsoNormal style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal"><B><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; BACKGROUND: white; COLOR: #002060; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>Biashara
Street, CBD Nairobi</SPAN></B><SPAN
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style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; BACKGROUND: white; COLOR: #002060; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>P.O.
Box 12269 - 00100, Nairobi Kenya</SPAN></B><SPAN
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line: +254 722 533 771 (or) +254 700 221 221</SPAN></B><SPAN
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020 222 54 39</SPAN></B><SPAN
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+254 729 236 920</SPAN></B><B><SPAN
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style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; BACKGROUND: white; COLOR: #002060; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>*‘**Promoting
Professionalism in Corporate Training**’*</SPAN></B><SPAN
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Approved Trainers - No. TRN/1383</SPAN></B><SPAN
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