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<P class=MsoNormal
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style='FONT-SIZE: 14pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt; mso-fareast-language: EN-GB'><FONT
color=#000000>THE ANNUAL CUSTOMER EXPERIENCE (CX) MANAGEMENT SEMINAR 10-11
DECEMBER 2019 AT KSMS, NAIROBI, KENYA</FONT><o:p></o:p></SPAN></B></P></SPAN>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal"><B><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: #c00000; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>INTRODUCTION<o:p></o:p></SPAN></B></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>In
today's world where digitally-savvy and always connected customers have the
power to choose between brands, customer experience is the new battleground
leading companies are competing on to differentiate and deliver
value.<o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'><o:p> </o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>Customer
Experience (CX) is the overall quality of all the interactions a consumer has
with a company and its products and services.<BR>It is one of the hottest topics
in the world of businesses today.<o:p></o:p></SPAN></P>
<P class=MsoNormal
style="MARGIN: 0in 0in 8pt; LINE-HEIGHT: normal; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>Digital
transformation enabled customers to take the lead in the purchase cycle.<BR>This
reality is exerting pressure in businesses to create meaningful and remarkable
customer experiences.<o:p></o:p></SPAN></P>
<P class=MsoNormal
style="MARGIN: 0in 0in 8pt; LINE-HEIGHT: normal; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>Brands
need to design customer experiences that meet customer expectations.<BR>This
transformation is an opportunity to eliminate underlying customer pain points
and re-invent customer experiences (CX) – from the customers’ point of view –
making it faster, easier or more convenient than traditional channels to
engage.<o:p></o:p></SPAN></P>
<P class=MsoNormal
style="MARGIN: 0in 0in 8pt; LINE-HEIGHT: normal; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>Understanding
the customer takes a deeper level by analysing customers’ root motivations,
desires and pain points. Having a detailed and multidimensional understanding of
customers is essential and will help determine the right CX initiatives to
invest in and the best approach for customer adoption.<o:p></o:p></SPAN></P>
<P class=MsoNormal
style="MARGIN: 0in 0in 8pt; LINE-HEIGHT: normal; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>More
and more, brands need to design marketing strategies to address specific needs
of their customer base. CX initiatives should clearly promote the benefits that
customers value, such as, time savings, convenience and faster
results.<o:p></o:p></SPAN></P>
<P class=MsoNormal
style="MARGIN: 0in 0in 8pt; LINE-HEIGHT: normal; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>Learn
how to create strategy and CX program that encompasses all customer
interactions. Such CX program entices customer to remain loyal and become
advocates of your brand.<o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal"><B><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: #a90000; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>Venue:</SPAN></B><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: red; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>
</SPAN><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>The
Kenya School of Monetary Studies, Nairobi City County, Kenya.</SPAN><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal"><B><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: #a90000; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>Date:</SPAN></B><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: red; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>
</SPAN><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>10<SUP>th</SUP>-11<SUP>th</SUP>
December 2019</SPAN><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal"><B><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: #a90000; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>Course
Fee:</SPAN></B><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: red; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>
</SPAN><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>Ksh.
38,200/- inclusive of 2 days attendance, 5-course meals, seminar kit and
taxes</SPAN><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal"><B><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: #a90000; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>Pay
Scheme:</SPAN></B><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: red; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>
</SPAN><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>Package
of 3 Delegates get 1 Free Slot</SPAN><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'><o:p></o:p></SPAN></P>
<P class=MsoNormal
style="MARGIN: 0in 0in 8pt; LINE-HEIGHT: normal; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto"><B><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: #c00000; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>TOP
REASONS TO ATTEND THIS EVENT</SPAN></B><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif'> <BR>1. Gain hands on
practical knowledge from experts in the industry<BR>2. The opportunity to
network and grow with your peers<BR>3. Learn from other organisations who have
excelled in their customer experience journeys<BR>4. Expert input across the
2-days plenary<BR><BR></SPAN><B><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: #c00000; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>TOPICS
TO BE CRITICALLY DISCUSSED</SPAN></B><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif'> <BR>• Creating a high
quality Customer Experience Through Every Touch Point<BR>• How to Balance
Technology and People Inputs for the Ideal CX<BR>• The Future of Customer
Experience Management -Digitising the Entire Customer Journey<BR>• Delivering an
exceptional customer experience<BR>• Meet New Customer Demands: Transform
Customer Service to Deliver an Unforgettable Experience<BR>• Meet Customers on
their Channel of Choice: Private messenger, WhatsApp, Text and more<BR>• Cement
Loyalty in the Customer Service Department: Build 2019's Workforce and Retain
Them<BR>• Psychology of customers | Data, analytics and more<BR>• Customer
engagement at the heart of the organization.<BR>• Changing demographics - What
makes our customers tick?<BR>• Creating a concept to delivery roadmap for your
CX strategy<BR>• Emerging CX trends | What do organisations need to
know?</SPAN><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal"><B><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: #c00000; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>SEMINAR
OUTLINE IN DETAILS<o:p></o:p></SPAN></B></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal"><B
style="mso-bidi-font-weight: normal"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>1.
Customer Experience (CX) and Data Analytics</SPAN></B><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'><BR>How
marketers utilized data to deepen understanding of Customer Experience
(CX)?<BR>Data is now the world’s most valuable resource.<BR>Digital
transformation is happening as data-driven economy is pushing its processes to
fully understand its customers.<BR>How businesses do used data as a strategic
differentiator in creating positive customers experience?<o:p></o:p></SPAN></P>
<P class=MsoNormal
style="MARGIN: 0in 0in 8pt; LINE-HEIGHT: normal; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto"><B
style="mso-bidi-font-weight: normal"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>2.
How to create Customer Experience (CX) Program?</SPAN></B><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'><BR>Context
marketing gives you the power to understand your customers and offer them a
truly personalized experience. It can help to deliver the right content or
services to the right people at exactly the right time.<o:p></o:p></SPAN></P>
<P class=MsoNormal
style="MARGIN: 0in 0in 8pt; LINE-HEIGHT: normal; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>Marketers,
who are aware of their customers’ current and past interactions, know exactly
where customers are on the decision journey. They assess and figure out what
might improve the customer journey and guide customers toward purchase. These
marketers effectively manage the customer experience. Learn new approaches in
creating successful customer experience program from the early stages of
transformation to more mature stages of customer delight.<o:p></o:p></SPAN></P>
<P class=MsoNormal
style="MARGIN: 0in 0in 8pt; LINE-HEIGHT: normal; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'><BR><B
style="mso-bidi-font-weight: normal">3. Measuring CX</B><BR>How do you
efficiently measure your Customer Experience (CX) ROI? Use data and customer
experience metrics to guide your strategies. Know the other ways, apart from
financial and customer feedback, that can help you measure if your CX strategy
is working.<o:p></o:p></SPAN></P>
<P class=MsoNormal
style="MARGIN: 0in 0in 8pt; LINE-HEIGHT: normal; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto"><B
style="mso-bidi-font-weight: normal"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>4.
Next-Level Personalization Creates Killer CX</SPAN></B><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'><BR>Brands
become CX leaders by personalizing engagement in a relevant, valuable, and
entertaining way. According to Forrester, ‘Superior CX drives superior revenue
growth in industries where customers are free to switch business and competitors
deliver a differentiated customer experience’. Here are four guideposts to
creating killer CX and getting it right.<o:p></o:p></SPAN></P>
<P class=MsoNormal
style="MARGIN: 0in 0in 8pt; LINE-HEIGHT: normal; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto"><B
style="mso-bidi-font-weight: normal"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>5.
A Make or Break Business Factor: Engaging Customer Experience
(CX)</SPAN></B><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'><BR>A
personalized experience, enabled through honest, relevant communication and
information-sharing, engenders trust, which is both harder to maintain and more
important for all companies than ever before. So, what makes an engaging
Customer Experience (CX).<o:p></o:p></SPAN></P>
<P class=MsoNormal
style="MARGIN: 0in 0in 8pt; LINE-HEIGHT: normal; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto"><B
style="mso-bidi-font-weight: normal"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>6.
7 Customer Experience (CX) Trends in Retail</SPAN></B><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'><BR>Customers
expect a digitally-supported shopping experience, yet retailers struggle to
provide it. Here are 7 trends that will affect the future of
retail.<o:p></o:p></SPAN></P>
<P class=MsoNormal
style="MARGIN: 0in 0in 8pt; LINE-HEIGHT: normal; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto"><B
style="mso-bidi-font-weight: normal"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>7.
Effective Customer Retention Strategies</SPAN></B><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'><BR>To
deliver a great customer experience, you have to know your customer better than
ever before. Creating and maintaining complete customer profiles will help your
company understand and measure your customers’ journeys at every touch point
across multiple channels. By doing so, you will be able to deliver relevant
offers to customers and have closer relationship with them that will drive
loyalty and retention.<o:p></o:p></SPAN></P>
<P class=MsoNormal
style="MARGIN: 0in 0in 8pt; LINE-HEIGHT: normal; mso-margin-bottom-alt: auto"><B
style="mso-bidi-font-weight: normal"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>8.
Panel Discussion on Organizational and Cultural Changes</SPAN></B><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'><BR>Moving
towards a customer-centric organization presents both challenges and
opportunities. Customer-centricity is the future and an effective technology
strategy is the stepping stone to realizing this goal. Customer-centric leaders
should implement a strong VoC (Voice of the Customer) program and strategy and
improve customer experience in order to drive profit and gain competitive
advantage.<o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal"><B><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: #c00000; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>WHO
SHOULD ATTEND<o:p></o:p></SPAN></B></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>Managing
Directors, General Managers, Business Owners, Entrepreneurs, Innovators,
Business Development Directors/Managers, Strategic Planners, Corporate Planning
Executives, Middle to Senior Level Decision Makers, CMOs, Brand Marketers,
Product Managers, Category Managers, Advertising Managers, Sales Managers, CRM
Directors/Managers, Digital Directors, Digital Marketing Service Providers,
Agencies, Publishers, Media, E-Commerce Entrepreneurs, Startups, Account
Managers, Branch Managers, Sales Managers/ Officers, Customer Service
Representatives and Agents, Customer Care Personnel, Account Managers/ Officers,
Government, Academe, and those who are involve in customer experience management
and responsible for driving innovation, strategy, marketing, business
development, and practicing business excellence and continuous improvement in
their organization. <o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'><o:p> </o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal"><B><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: #c00000; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>Reviews
on Past Customer Experience (CX) Management Seminar …<BR></SPAN></B><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>1.
Very informative. Expectations were exceeded. – <I>Luis Castillo, Zuellig
Pharma</I><B><SPAN style="COLOR: #c00000"><BR></SPAN></B>2. Very insightful
seminar. – <I>Jon Lendl Mendoza, Petron Corp.</I><B><SPAN
style="COLOR: #c00000"><BR></SPAN></B>3. I learned a lot on business process. –
<I>Teodoro Licayu, Jarco Resource Corp.</I><B><SPAN
style="COLOR: #c00000"><BR></SPAN></B>4. Topics were relevant and discussed in
an orderly manner. – <I>Dennis Makalintal, PNOC-EC</I><B><SPAN
style="COLOR: #c00000"><BR></SPAN></B>5. Speakers are all knowledgeable about
the topics. The presentations were engaging and most of it are applicable to our
company situation. – <I>Ruth Chiva, Zuellig Pharma </I><B><SPAN
style="COLOR: #c00000"><o:p></o:p></SPAN></B></SPAN></P>
<P class=MsoNormal
style="MARGIN: 0in 0in 8pt; LINE-HEIGHT: normal; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto"><B><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>Stay
updated on all our learning events!<BR>Follow Delight Africa<BR>FaceBook Page:
</SPAN></B><A href="https://www.facebook.com/DelightAfrica"><B><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'><FONT
color=#0000ff>https://www.facebook.com/DelightAfrica</FONT></SPAN></B></A><B><U><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: blue; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'><o:p></o:p></SPAN></U></B></P>
<P class=MsoNormal
style="MARGIN: 0in 0in 8pt; LINE-HEIGHT: normal; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto"><B><U><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: blue; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'><o:p><SPAN
style="TEXT-DECORATION: none"> </SPAN></o:p></SPAN></U></B></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal"><B><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: #0505b2; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>Program
in Detail</SPAN></B><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: #0505b2; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'><BR></SPAN><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>The
seminar leaders use a mix of lecture sessions, group exercises and class
discussions to create an effective environment for learning digital marketing
tools and concepts.<o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'><o:p> </o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>This
seminar is filled with many examples and illustrations to use as reference point
afterwards.</SPAN><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>A
check-in desk on the venue will be open from 8:00 a.m. and the seminar will run
from 8:30 a.m. to 4:30 p.m. each day.<B><SPAN
style="BACKGROUND: white; COLOR: #0070c0"> <o:p></o:p></SPAN></B></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'><o:p> </o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal"><B><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; BACKGROUND: white; COLOR: #0070c0; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>Your
Investment</SPAN></B><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>
will cater for; Presentation, Facilitators fees, A Take Away Workbook, All
Training Materials (videos & manuals), Certificate of participation,
Sumptuous Meals, Photography & Refreshments.<o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>(Travel,
Visa & Accommodation is self-sponsored. However, upon request, we shall
assist in hotel & travel reservations.)<o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'><o:p> </o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal"><B><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; BACKGROUND: white; COLOR: #7030a0; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>Sponsor
Background</SPAN></B><SPAN
style='FONT-SIZE: 9pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'><BR></SPAN><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>Delight
Africa is one of East Africa’s most respected providers of professional seminars
with a reputation for high-quality, convenient and practical business-skills
training in every industry and sector. </SPAN><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>As
we continue to grow, expand, and change to meet client and market needs, we
always remember that every individual customer matters and that collectively,
they are our most valuable assets. That’s why our goal is the same today as it
was 8 years ago – to provide the best choice in business skills training with
maximum convenience to help you – our customer – achieve success!
<o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'><o:p> </o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal"><SPAN
style='FONT-SIZE: 9pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'> </SPAN><B><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>Limited
slots are available for this Event.</SPAN></B><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal"><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>For
information on participation, contact Catherine.<o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal"><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'><o:p> </o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal"><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>At
your service,<o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal"><B><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; BACKGROUND: white; COLOR: #002060; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>Catherine
Wanja,</SPAN></B><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal"><B><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; BACKGROUND: white; COLOR: #002060; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>Delight
Africa Ltd,</SPAN></B><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal"><B><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; BACKGROUND: white; COLOR: #002060; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>Dev
Towers - 4th Floor, Suite 4A</SPAN></B><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal"><B><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; BACKGROUND: white; COLOR: #002060; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>Biashara
Street, CBD Nairobi</SPAN></B><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal"><B><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; BACKGROUND: white; COLOR: #002060; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>P.O.
Box 12269 - 00100, Nairobi Kenya</SPAN></B><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal"><B><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; BACKGROUND: white; COLOR: #002060; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>Land
line: +254 722 533 771 (or) +254 700 221 221</SPAN></B><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal"><B><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; BACKGROUND: white; COLOR: #002060; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>Fax :
020 222 54 39</SPAN></B><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal"><B><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; BACKGROUND: white; COLOR: #002060; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>WhatsApp :
+254 729 236 920</SPAN></B><B><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; BACKGROUND: white; COLOR: #0070c0; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'><BR></SPAN></B><B><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; BACKGROUND: white; COLOR: #002060; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB'>*‘**Promoting
Professionalism in Corporate Training**’*<o:p></o:p></SPAN></B></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal"><B><SPAN
style='FONT-SIZE: 13.5pt; FONT-FAMILY: "Tahoma",sans-serif'>NITA Approved
Trainers - No. TRN/1383<o:p></o:p></SPAN></B></P>
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