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<P class=MsoNormal
style="MARGIN: 0cm 0cm 8pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-outline-level: 2"><B><SPAN
style="FONT-SIZE: 18pt; LINE-HEIGHT: 107%"><FONT face=Calibri>THE OUTSTANDING
RECEPTIONIST AND ADMINISTRATION ASSISTANT SEMINAR,
<BR>21<SUP>ST</SUP>-22<SUP>ND</SUP> SEPTEMBER 2023 AT THE SAROVA STANLEY HOTEL,
NAIROBI, KENYA<?xml:namespace prefix = "o" ns =
"urn:schemas-microsoft-com:office:office" /><o:p></o:p></FONT></SPAN></B></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 8pt"><B
style="mso-bidi-font-weight: normal"><SPAN lang=EN-GB
style='FONT-SIZE: 13pt; FONT-FAMILY: "Arial Black",sans-serif; BACKGROUND: white; COLOR: #7030a0; LINE-HEIGHT: 107%; mso-bidi-font-family: Tahoma; mso-ansi-language: EN-GB'><o:p> </o:p></SPAN></B></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 8pt"><B
style="mso-bidi-font-weight: normal"><SPAN lang=EN-GB
style='FONT-SIZE: 16pt; FONT-FAMILY: "Arial Black",sans-serif; BACKGROUND: white; COLOR: #c00000; LINE-HEIGHT: 107%; mso-bidi-font-family: Tahoma; mso-ansi-language: EN-GB'>You
only get one chance to make a good first impression, and yours may be in the
<BR>hands of your receptionist.<o:p></o:p></SPAN></B></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 8pt"><SPAN lang=EN-GB
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; BACKGROUND: white; COLOR: #222222; LINE-HEIGHT: 107%; mso-ansi-language: EN-GB'>I
earnestly invite your organisation to <U>The Outstanding Receptionist Training
Seminar.</U><B style="mso-bidi-font-weight: normal"><o:p></o:p></B></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 8pt"><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; LINE-HEIGHT: 107%'>The
role of the modern reception manager is expanding. As well as performing general
reception duties, they are increasingly <BR>expected to undertake a wider range
of other tasks to better support the organization. <o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 8pt"><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; LINE-HEIGHT: 107%'><BR>In
just the first few minutes of interaction with a customer or visitor, the
reception manager sets the tone for the company. <BR>As a matter of fact, the
modern reception manager serves as a crucial central coordination point for the
organization and <BR>their contacts with clients, suppliers, customers
etc. <BR><BR>On top of front desk operations, the effective reception
manager recognizes that an on-going knowledge of the business and <BR>a
pro-active approach to providing customer service to both the internal and
external customers are crucial.<o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 8pt"><SPAN lang=EN-GB
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; BACKGROUND: white; COLOR: #222222; LINE-HEIGHT: 107%; mso-ansi-language: EN-GB'>Learn
how to polish your image, perfect your telephone skills, and increase your value
to your organization in this receptionist training seminar.</SPAN><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; LINE-HEIGHT: 107%'><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 8pt"><B><SPAN
style='FONT-SIZE: 14pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: #c00000; LINE-HEIGHT: 107%; mso-bidi-font-size: 13.0pt'>SEMINAR
DETAILS</SPAN></B><SPAN
style='FONT-SIZE: 14pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: #c00000; LINE-HEIGHT: 107%; mso-bidi-font-size: 13.0pt'><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 8pt; LINE-HEIGHT: 115%"><B><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; BACKGROUND: white; COLOR: #538135; LINE-HEIGHT: 115%; mso-themecolor: accent6; mso-themeshade: 191'>Venue:
</SPAN></B><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; LINE-HEIGHT: 115%'>The
Sarova Stanley Hotel, Kimathi Street, Central Nairobi, Kenya
<o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 8pt; LINE-HEIGHT: 115%"><B><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; BACKGROUND: white; COLOR: #538135; LINE-HEIGHT: 115%; mso-themecolor: accent6; mso-themeshade: 191'>Date: </SPAN></B><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; LINE-HEIGHT: 115%'>Thursday
21<SUP>st</SUP> – Friday 22<SUP>nd</SUP> September, 2023<o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 8pt; LINE-HEIGHT: 115%"><B><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; BACKGROUND: white; COLOR: #538135; LINE-HEIGHT: 115%; mso-themecolor: accent6; mso-themeshade: 191'>Time: </SPAN></B><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; LINE-HEIGHT: 115%'>8:30
am – 5:00 pm<BR><B><SPAN
style="BACKGROUND: white; COLOR: #538135; mso-themecolor: accent6; mso-themeshade: 191">Course
Fee: </SPAN></B>Ksh. 32,200 inclusive of 2 days attendance, buffet meals, teas,
seminar kit and taxes.<o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 8pt; LINE-HEIGHT: 115%"><B><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; BACKGROUND: white; COLOR: #538135; LINE-HEIGHT: 115%; mso-themecolor: accent6; mso-themeshade: 191'>Seminar
Title: </SPAN></B><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; LINE-HEIGHT: 115%'>The
Outstanding Receptionist Seminar <o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 8pt"><B><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; BACKGROUND: white; COLOR: #538135; LINE-HEIGHT: 107%; mso-themecolor: accent6; mso-themeshade: 191'>NITA:</SPAN></B><B><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: #a90000; LINE-HEIGHT: 107%'>
</SPAN></B><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; LINE-HEIGHT: 107%'>Participating
organizations can claim <SPAN
style="mso-bidi-font-weight: bold">reimbursement</SPAN> of fee paid in
accordance with NITA Rules.<BR><BR style="mso-special-character: line-break"><BR
style="mso-special-character: line-break"><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 8pt"><B><SPAN
style='FONT-SIZE: 14pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: #c00000; LINE-HEIGHT: 107%; mso-bidi-font-size: 13.0pt'>PAYMENT
AND DISCOUNT SCHEME</SPAN></B><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; LINE-HEIGHT: 107%'><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 8pt"><SPAN lang=EN-GB
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; BACKGROUND: white; COLOR: #222222; LINE-HEIGHT: 107%; mso-ansi-language: EN-GB'>Package
of 3 Delegates, 4<SUP>th</SUP> Delegate attends for free<o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 8pt"><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; LINE-HEIGHT: 107%'><o:p> </o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 8pt"><B><SPAN
style='FONT-SIZE: 14pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: #c00000; LINE-HEIGHT: 107%; mso-bidi-font-size: 13.0pt'>TARGET
AUDIENCE<o:p></o:p></SPAN></B></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 8pt"><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; LINE-HEIGHT: 107%'>Executive
Assistants, Administrative Assistants, Receptionists, Front Desk Staff, Customer
Service Staff, Customer Care Centre Staff<o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 8pt"><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; LINE-HEIGHT: 107%'><o:p> </o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 8pt"><B><SPAN
style='FONT-SIZE: 14pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: #c00000; LINE-HEIGHT: 107%; mso-bidi-font-size: 13.0pt'>COURSE
OUTLINE</SPAN></B><SPAN lang=EN-GB
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; BACKGROUND: white; COLOR: #0070c0; LINE-HEIGHT: 107%; mso-ansi-language: EN-GB'><BR></SPAN><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; LINE-HEIGHT: 107%'>To
start you on the right track, this course has been developed to equip budding
reception managers with all the essential skills to better <BR>manage the front
desk and support the organization in a more efficient and professional
manner.<o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 8pt"><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; LINE-HEIGHT: 107%'> <o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 8pt"><B><SPAN
style='FONT-SIZE: 18pt; FONT-FAMILY: "Tahoma",sans-serif; BACKGROUND: white; COLOR: #538135; LINE-HEIGHT: 107%; mso-bidi-font-size: 13.0pt; mso-themecolor: accent6; mso-themeshade: 191'>DAY
1<o:p></o:p></SPAN></B></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 8pt"><B><SPAN lang=EN-GB
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; BACKGROUND: white; COLOR: #c00000; LINE-HEIGHT: 107%; mso-ansi-language: EN-GB'>Projecting
a Professional & Efficient Image<o:p></o:p></SPAN></B></P>
<UL style="MARGIN-TOP: 0cm" type=disc>
<LI class=MsoNormal
style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: normal; mso-list: l3 level1 lfo1; tab-stops: list 36.0pt"><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif'>Understanding the
importance of reception and administration as both the ‘face’ of the
company and the crucial engine-room<o:p></o:p></SPAN></LI>
<LI class=MsoNormal
style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: normal; mso-list: l3 level1 lfo1; tab-stops: list 36.0pt"><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif'>Understanding how
body language affect people’s first impression of
you<o:p></o:p></SPAN></LI>
<LI class=MsoNormal
style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: normal; mso-list: l3 level1 lfo1; tab-stops: list 36.0pt"><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif'>How to project a
professional image<o:p></o:p></SPAN></LI>
<LI class=MsoNormal
style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: normal; mso-list: l3 level1 lfo1; tab-stops: list 36.0pt"><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif'>Personal efficiency
& time and priority management<o:p></o:p></SPAN></LI>
<LI class=MsoNormal
style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: normal; mso-list: l3 level1 lfo1; tab-stops: list 36.0pt"><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif'>Organizing your work
space<o:p></o:p></SPAN></LI>
<LI class=MsoNormal
style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: normal; mso-list: l3 level1 lfo1; tab-stops: list 36.0pt"><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif'>7 things you can do
to immediately put customers or coworkers at
ease<o:p></o:p></SPAN></LI></UL>
<P class=MsoNormal style="MARGIN: 0cm 0cm 8pt"><B><SPAN lang=EN-GB
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; BACKGROUND: white; COLOR: #c00000; LINE-HEIGHT: 107%; mso-ansi-language: EN-GB'><o:p> </o:p></SPAN></B></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 8pt"><B><SPAN lang=EN-GB
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; BACKGROUND: white; COLOR: #c00000; LINE-HEIGHT: 107%; mso-ansi-language: EN-GB'>Perfecting
your Telephone Skills<o:p></o:p></SPAN></B></P>
<UL style="MARGIN-TOP: 0cm" type=disc>
<LI class=MsoNormal
style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: normal; mso-list: l0 level1 lfo2; tab-stops: list 36.0pt"><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif'>Recognizing the
impact of the absence of body language when on the phone, and how to
compensate for it<o:p></o:p></SPAN></LI>
<LI class=MsoNormal
style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: normal; mso-list: l0 level1 lfo2; tab-stops: list 36.0pt"><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif'>Conveying a positive
image by using appropriate phone greetings that are warm and
welcoming<o:p></o:p></SPAN></LI>
<LI class=MsoNormal
style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: normal; mso-list: l0 level1 lfo2; tab-stops: list 36.0pt"><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif'>How to put callers
on hold politely and alternatives to keeping them on hold
indefinitely<o:p></o:p></SPAN></LI>
<LI class=MsoNormal
style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: normal; mso-list: l0 level1 lfo2; tab-stops: list 36.0pt"><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif'>How to deal with
aggressive callers with positive
phrasing techniques<o:p></o:p></SPAN></LI>
<LI class=MsoNormal
style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: normal; mso-list: l0 level1 lfo2; tab-stops: list 36.0pt"><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif'>How to be assertive
yet polite over the phone<o:p></o:p></SPAN></LI>
<LI class=MsoNormal
style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: normal; mso-list: l0 level1 lfo2; tab-stops: list 36.0pt"><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif'>Tips on how to take
messages quickly and accurately over the phone<o:p></o:p></SPAN></LI>
<LI class=MsoNormal
style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: normal; mso-list: l0 level1 lfo2; tab-stops: list 36.0pt"><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif'>Being a gate-keeper-
blocking and redirecting calls<o:p></o:p></SPAN></LI>
<LI class=MsoNormal
style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: normal; mso-list: l0 level1 lfo2; tab-stops: list 36.0pt"><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif'>Transferring a call:
Using the 3-way transfer; Putting a customer on hold; when a transfer
cannot be completed<o:p></o:p></SPAN></LI></UL>
<P class=MsoNormal style="MARGIN: 0cm 0cm 8pt"><B><SPAN lang=EN-GB
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; BACKGROUND: white; COLOR: #c00000; LINE-HEIGHT: 107%; mso-ansi-language: EN-GB'><o:p> </o:p></SPAN></B></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 8pt"><B><SPAN lang=EN-GB
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; BACKGROUND: white; COLOR: #c00000; LINE-HEIGHT: 107%; mso-ansi-language: EN-GB'>Managing
Visitors<o:p></o:p></SPAN></B></P>
<UL style="MARGIN-TOP: 0cm" type=disc>
<LI class=MsoNormal
style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: normal; mso-list: l1 level1 lfo3; tab-stops: list 36.0pt"><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif'>How to receive
visitors professionally- making visitors
feel welcome<o:p></o:p></SPAN></LI>
<LI class=MsoNormal
style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: normal; mso-list: l1 level1 lfo3; tab-stops: list 36.0pt"><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif'>Managing visitors
arriving and leaving the building<o:p></o:p></SPAN></LI>
<LI class=MsoNormal
style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: normal; mso-list: l1 level1 lfo3; tab-stops: list 36.0pt"><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif'>Keeping track of
visitors<o:p></o:p></SPAN></LI>
<LI class=MsoNormal
style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: normal; mso-list: l1 level1 lfo3; tab-stops: list 36.0pt"><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif'>Providing
information and advice to visitors and guests<o:p></o:p></SPAN></LI></UL>
<P class=MsoNormal style="MARGIN: 0cm 0cm 8pt 36pt"><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; LINE-HEIGHT: 107%'><o:p> </o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 8pt"><B><SPAN lang=EN-GB
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; BACKGROUND: white; COLOR: #c00000; LINE-HEIGHT: 107%; mso-ansi-language: EN-GB'>Managing
and Dealing with Prickly Personalities<o:p></o:p></SPAN></B></P>
<UL style="MARGIN-TOP: 0cm" type=disc>
<LI class=MsoNormal
style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: normal; mso-list: l2 level1 lfo4; tab-stops: list 36.0pt"><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif'>How to deal with
annoyed or angry customers/visitors or co-workers using the LAST
technique and how to adapt it for face-to-face<BR> interactions vs.
telephone interactions<o:p></o:p></SPAN></LI>
<LI class=MsoNormal
style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: normal; mso-list: l2 level1 lfo4; tab-stops: list 36.0pt"><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif'>How to say ‘no’
without upsetting internal and external customers<o:p></o:p></SPAN></LI>
<LI class=MsoNormal
style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: normal; mso-list: l2 level1 lfo4; tab-stops: list 36.0pt"><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif'>Being assertive with
and handling prickly people with tact
and diplomacy<o:p></o:p></SPAN></LI>
<LI class=MsoNormal
style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: normal; mso-list: l2 level1 lfo4; tab-stops: list 36.0pt"><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif'>Simple negotiation
skills to get a win-win outcome for both parties<o:p></o:p></SPAN></LI></UL>
<P class=MsoNormal style="MARGIN: 0cm 0cm 8pt 36pt"><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; LINE-HEIGHT: 107%'><o:p> </o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 8pt"><B><SPAN
style='FONT-SIZE: 18pt; FONT-FAMILY: "Tahoma",sans-serif; BACKGROUND: white; COLOR: #538135; LINE-HEIGHT: 107%; mso-bidi-font-size: 13.0pt; mso-themecolor: accent6; mso-themeshade: 191'>DAY
2<o:p></o:p></SPAN></B></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 8pt"><B><SPAN lang=EN-GB
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; BACKGROUND: white; COLOR: #c00000; LINE-HEIGHT: 107%; mso-ansi-language: EN-GB'>Essential
Time and Productivity Management<o:p></o:p></SPAN></B></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 8pt"><SPAN lang=EN-GB
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; BACKGROUND: white; COLOR: #222222; LINE-HEIGHT: 107%; mso-ansi-language: EN-GB'>Perhaps
THE most valued aspect of a good office administrator is “getting stuff
done!”<o:p></o:p></SPAN></P>
<UL style="MARGIN-TOP: 0cm" type=disc>
<LI class=MsoNormal
style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: normal; mso-list: l4 level1 lfo5; tab-stops: list 36.0pt"><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif'>Goal setting,
Prioritisation, Staying on task, Maximizing the outcomes from interactions
<o:p></o:p></SPAN></LI>
<LI class=MsoNormal
style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: normal; mso-list: l4 level1 lfo5; tab-stops: list 36.0pt"><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif'>Focus on the high
payoff activities<o:p></o:p></SPAN></LI>
<LI class=MsoNormal
style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: normal; mso-list: l4 level1 lfo5; tab-stops: list 36.0pt"><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif'>Using a robust
prioritisation strategy<o:p></o:p></SPAN></LI>
<LI class=MsoNormal
style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: normal; mso-list: l4 level1 lfo5; tab-stops: list 36.0pt"><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif'>Managing the pesky
interruptions<o:p></o:p></SPAN></LI>
<LI class=MsoNormal
style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: normal; mso-list: l4 level1 lfo5; tab-stops: list 36.0pt"><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif'>Kick procrastination
into touch!<o:p></o:p></SPAN></LI></UL>
<P class=MsoNormal style="MARGIN: 0cm 0cm 8pt 36pt"><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; LINE-HEIGHT: 107%'><o:p> </o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 8pt"><B><SPAN lang=EN-GB
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; BACKGROUND: white; COLOR: #c00000; LINE-HEIGHT: 107%; mso-ansi-language: EN-GB'>Dealing
Effectively With Stress<o:p></o:p></SPAN></B></P>
<UL style="MARGIN-TOP: 0cm" type=disc>
<LI class=MsoNormal
style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: normal; mso-list: l5 level1 lfo6; tab-stops: list 36.0pt"><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif'>Looking at the
causes of stress and your vulnerability to
decreased effectiveness<o:p></o:p></SPAN></LI>
<LI class=MsoNormal
style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: normal; mso-list: l5 level1 lfo6; tab-stops: list 36.0pt"><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif'>Reducing the
negative impacts of stress<o:p></o:p></SPAN></LI>
<LI class=MsoNormal
style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: normal; mso-list: l5 level1 lfo6; tab-stops: list 36.0pt"><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif'>Accentuating the
positive!<o:p></o:p></SPAN></LI>
<LI class=MsoNormal
style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: normal; mso-list: l5 level1 lfo6; tab-stops: list 36.0pt"><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif'>Spotting the signs
of stress in yourself and others<o:p></o:p></SPAN></LI>
<LI class=MsoNormal
style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: normal; mso-list: l5 level1 lfo6; tab-stops: list 36.0pt"><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif'>Tips for better
stress management<o:p></o:p></SPAN></LI></UL>
<P class=MsoNormal style="MARGIN: 0cm 0cm 8pt"><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; LINE-HEIGHT: 107%'><o:p> </o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 8pt"><B><SPAN lang=EN-GB
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; BACKGROUND: white; COLOR: #c00000; LINE-HEIGHT: 107%; mso-ansi-language: EN-GB'>Diary
Management, Business Reports and Letter Writing<o:p></o:p></SPAN></B></P>
<P class=MsoNormal
style="BACKGROUND: white; MARGIN: 0cm 0cm 8pt 22.5pt; TEXT-INDENT: -18pt; tab-stops: list 36.0pt"><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Symbol; COLOR: black; LINE-HEIGHT: 107%; mso-bidi-font-family: Symbol; mso-bidi-font-size: 13.0pt; mso-fareast-font-family: Symbol">·</SPAN><SPAN
style="FONT-SIZE: 7pt; COLOR: black; LINE-HEIGHT: 107%; mso-fareast-font-family: Symbol"><FONT
face=Calibri> </FONT></SPAN><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: black; LINE-HEIGHT: 107%'>Diary
Management<o:p></o:p></SPAN></P>
<P class=MsoNormal
style="BACKGROUND: white; MARGIN: 0cm 0cm 8pt 22.5pt; TEXT-INDENT: -18pt; tab-stops: list 36.0pt"><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Symbol; COLOR: black; LINE-HEIGHT: 107%; mso-bidi-font-family: Symbol; mso-bidi-font-size: 13.0pt; mso-fareast-font-family: Symbol">·</SPAN><SPAN
style="FONT-SIZE: 7pt; COLOR: black; LINE-HEIGHT: 107%; mso-fareast-font-family: Symbol"><FONT
face=Calibri> </FONT></SPAN><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: black; LINE-HEIGHT: 107%'>Business
Writing Skills<o:p></o:p></SPAN></P>
<P class=MsoNormal
style="BACKGROUND: white; MARGIN: 0cm 0cm 8pt 22.5pt; TEXT-INDENT: -18pt; tab-stops: list 36.0pt"><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Symbol; COLOR: black; LINE-HEIGHT: 107%; mso-bidi-font-family: Symbol; mso-bidi-font-size: 13.0pt; mso-fareast-font-family: Symbol">·</SPAN><SPAN
style="FONT-SIZE: 7pt; COLOR: black; LINE-HEIGHT: 107%; mso-fareast-font-family: Symbol"><FONT
face=Calibri> </FONT></SPAN><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: black; LINE-HEIGHT: 107%'>Introduction
to Business Report Writing<o:p></o:p></SPAN></P>
<P class=MsoNormal
style="BACKGROUND: white; MARGIN: 0cm 0cm 8pt 22.5pt; TEXT-INDENT: -18pt; tab-stops: list 36.0pt"><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Symbol; COLOR: black; LINE-HEIGHT: 107%; mso-bidi-font-family: Symbol; mso-bidi-font-size: 13.0pt; mso-fareast-font-family: Symbol">·</SPAN><SPAN
style="FONT-SIZE: 7pt; COLOR: black; LINE-HEIGHT: 107%; mso-fareast-font-family: Symbol"><FONT
face=Calibri> </FONT></SPAN><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: black; LINE-HEIGHT: 107%'>Exploring
Reports<o:p></o:p></SPAN></P>
<P class=MsoNormal
style="BACKGROUND: white; MARGIN: 0cm 0cm 8pt 22.5pt; TEXT-INDENT: -18pt; tab-stops: list 36.0pt"><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Symbol; COLOR: black; LINE-HEIGHT: 107%; mso-bidi-font-family: Symbol; mso-bidi-font-size: 13.0pt; mso-fareast-font-family: Symbol">·</SPAN><SPAN
style="FONT-SIZE: 7pt; COLOR: black; LINE-HEIGHT: 107%; mso-fareast-font-family: Symbol"><FONT
face=Calibri> </FONT></SPAN><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: black; LINE-HEIGHT: 107%'>How
to Prepare for Writing<o:p></o:p></SPAN></P>
<P class=MsoNormal
style="BACKGROUND: white; MARGIN: 0cm 0cm 8pt 22.5pt; TEXT-INDENT: -18pt; tab-stops: list 36.0pt"><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Symbol; COLOR: black; LINE-HEIGHT: 107%; mso-bidi-font-family: Symbol; mso-bidi-font-size: 13.0pt; mso-fareast-font-family: Symbol">·</SPAN><SPAN
style="FONT-SIZE: 7pt; COLOR: black; LINE-HEIGHT: 107%; mso-fareast-font-family: Symbol"><FONT
face=Calibri> </FONT></SPAN><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: black; LINE-HEIGHT: 107%'>Exercise
Files: Business Report Writing<o:p></o:p></SPAN></P>
<P class=MsoNormal style="BACKGROUND: white; MARGIN: 0cm 0cm 8pt 22.5pt"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: black; LINE-HEIGHT: 107%'><o:p> </o:p></SPAN></P>
<P class=MsoNormal style="BACKGROUND: white; MARGIN: 0cm 0cm 8pt"><B><SPAN
lang=EN-GB
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; BACKGROUND: white; COLOR: #c00000; LINE-HEIGHT: 107%; mso-ansi-language: EN-GB'>Meetings,
E-Mails, Handling Confidential Documents</SPAN></B><SPAN
style='FONT-FAMILY: "Tahoma",sans-serif; COLOR: black'><o:p></o:p></SPAN></P>
<P class=MsoNormal
style="BACKGROUND: white; MARGIN: 0cm 0cm 8pt 22.5pt; TEXT-INDENT: -18pt; tab-stops: list 36.0pt"><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Symbol; COLOR: black; LINE-HEIGHT: 107%; mso-bidi-font-family: Symbol; mso-bidi-font-size: 13.0pt; mso-fareast-font-family: Symbol">·</SPAN><SPAN
style="FONT-SIZE: 7pt; COLOR: black; LINE-HEIGHT: 107%; mso-fareast-font-family: Symbol"><FONT
face=Calibri> </FONT></SPAN><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: black; LINE-HEIGHT: 107%'>Introduction
to Effective Email Writing<o:p></o:p></SPAN></P>
<P class=MsoNormal
style="BACKGROUND: white; MARGIN: 0cm 0cm 8pt 22.5pt; TEXT-INDENT: -18pt; tab-stops: list 36.0pt"><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Symbol; COLOR: black; LINE-HEIGHT: 107%; mso-bidi-font-family: Symbol; mso-bidi-font-size: 13.0pt; mso-fareast-font-family: Symbol">·</SPAN><SPAN
style="FONT-SIZE: 7pt; COLOR: black; LINE-HEIGHT: 107%; mso-fareast-font-family: Symbol"><FONT
face=Calibri> </FONT></SPAN><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: black; LINE-HEIGHT: 107%'>Email
Manners<o:p></o:p></SPAN></P>
<P class=MsoNormal
style="BACKGROUND: white; MARGIN: 0cm 0cm 8pt 22.5pt; TEXT-INDENT: -18pt; tab-stops: list 36.0pt"><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Symbol; COLOR: black; LINE-HEIGHT: 107%; mso-bidi-font-family: Symbol; mso-bidi-font-size: 13.0pt; mso-fareast-font-family: Symbol">·</SPAN><SPAN
style="FONT-SIZE: 7pt; COLOR: black; LINE-HEIGHT: 107%; mso-fareast-font-family: Symbol"><FONT
face=Calibri> </FONT></SPAN><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: black; LINE-HEIGHT: 107%'>Handling
Confidential Documents<o:p></o:p></SPAN></P>
<P class=MsoNormal
style="BACKGROUND: white; MARGIN: 0cm 0cm 8pt 22.5pt; TEXT-INDENT: -18pt; tab-stops: list 36.0pt"><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Symbol; COLOR: black; LINE-HEIGHT: 107%; mso-bidi-font-family: Symbol; mso-bidi-font-size: 13.0pt; mso-fareast-font-family: Symbol">·</SPAN><SPAN
style="FONT-SIZE: 7pt; COLOR: black; LINE-HEIGHT: 107%; mso-fareast-font-family: Symbol"><FONT
face=Calibri> </FONT></SPAN><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: black; LINE-HEIGHT: 107%'>Successful
Minutes Taking<o:p></o:p></SPAN></P>
<P class=MsoNormal
style="BACKGROUND: white; MARGIN: 0cm 0cm 8pt 22.5pt; TEXT-INDENT: -18pt; tab-stops: list 36.0pt"><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Symbol; COLOR: black; LINE-HEIGHT: 107%; mso-bidi-font-family: Symbol; mso-bidi-font-size: 13.0pt; mso-fareast-font-family: Symbol">·</SPAN><SPAN
style="FONT-SIZE: 7pt; COLOR: black; LINE-HEIGHT: 107%; mso-fareast-font-family: Symbol"><FONT
face=Calibri> </FONT></SPAN><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: black; LINE-HEIGHT: 107%'>Data
Management & Record Keeping<o:p></o:p></SPAN></P>
<P class=MsoNormal
style="BACKGROUND: white; MARGIN: 0cm 0cm 8pt 22.5pt; TEXT-INDENT: -18pt; tab-stops: list 36.0pt"><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Symbol; COLOR: black; LINE-HEIGHT: 107%; mso-bidi-font-family: Symbol; mso-bidi-font-size: 13.0pt; mso-fareast-font-family: Symbol">·</SPAN><SPAN
style="FONT-SIZE: 7pt; COLOR: black; LINE-HEIGHT: 107%; mso-fareast-font-family: Symbol"><FONT
face=Calibri> </FONT></SPAN><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: black; LINE-HEIGHT: 107%'>Appointment
Booking and Arrange an Interview<o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 8pt"><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; LINE-HEIGHT: 107%'><o:p> </o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 8pt"><B><SPAN lang=EN-GB
style='FONT-SIZE: 14pt; FONT-FAMILY: "Tahoma",sans-serif; BACKGROUND: white; COLOR: #c00000; LINE-HEIGHT: 107%; mso-ansi-language: EN-GB; mso-bidi-font-size: 13.0pt'>TESTIMONIALS<o:p></o:p></SPAN></B></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 8pt"><B><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; LINE-HEIGHT: 107%'>“Thumbs
up! Your resource speaker is the best. She's one of those people who work and
enjoy at the same time. <BR>Her energy is contagious.”</SPAN></B><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; LINE-HEIGHT: 107%'><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 8pt"><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: #7030a0; LINE-HEIGHT: 107%'>---
Concilia Barasa, Kenya Power<o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 8pt"><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; LINE-HEIGHT: 107%'> <o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 8pt"><B><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; LINE-HEIGHT: 107%'>“Well
presented and discussed. A very good seminar.”</SPAN></B><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; LINE-HEIGHT: 107%'><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 8pt"><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: #7030a0; LINE-HEIGHT: 107%'>---
Margaret Mwasi, Kenya Ports Authority<o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 8pt"><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; LINE-HEIGHT: 107%'> <o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 8pt"><B><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; LINE-HEIGHT: 107%'>“It
was great attending this training. I am now confident to handle in-house events
in Subaru Kenya. <BR>I will definitely attend more of your
trainings.”</SPAN></B><SPAN
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<P class=MsoNormal style="MARGIN: 0cm 0cm 8pt"><SPAN
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Irene Njoka, Subaru Kenya<o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 8pt"><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: #7030a0; LINE-HEIGHT: 107%'><o:p> </o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 8pt"><SPAN
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you have a number of staff who would benefit from this course? <BR></SPAN><SPAN
lang=EN-GB
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confirmation of participation, please submit name(s) of your nominees to
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771</SPAN><SPAN
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<P class=MsoNormal style="MARGIN: 0cm 0cm 8pt"><SPAN
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style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; LINE-HEIGHT: 107%'><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 8pt"><SPAN
style='FONT-FAMILY: "Tahoma",sans-serif; BACKGROUND: white; COLOR: #222222'>Best
Regards,<o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 8pt"><SPAN
style='FONT-FAMILY: "Tahoma",sans-serif; BACKGROUND: white; COLOR: #222222'><o:p> </o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 8pt"><B><SPAN
style='FONT-FAMILY: "Tahoma",sans-serif; BACKGROUND: white; COLOR: #7030a0'>Grace
Njoroge, <o:p></o:p></SPAN></B></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 8pt"><B><SPAN
style='FONT-FAMILY: "Tahoma",sans-serif; BACKGROUND: white; COLOR: #7030a0'>Delight
Africa Ltd, <o:p></o:p></SPAN></B></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 8pt"><B><SPAN
style='FONT-FAMILY: "Tahoma",sans-serif; BACKGROUND: white; COLOR: #7030a0'>1st Floor,
Delight Center<o:p></o:p></SPAN></B></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 8pt"><B><SPAN
style='FONT-FAMILY: "Tahoma",sans-serif; BACKGROUND: white; COLOR: #7030a0'>Muindi
Mbingu Street, CBD Nairobi<o:p></o:p></SPAN></B></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 8pt"><B><SPAN
style='FONT-FAMILY: "Tahoma",sans-serif; BACKGROUND: white; COLOR: #7030a0'>P.O.
Box 12269 - 00100, Nairobi Kenya<o:p></o:p></SPAN></B></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 8pt"><B><SPAN
style='FONT-FAMILY: "Tahoma",sans-serif; BACKGROUND: white; COLOR: #7030a0'>Land
line/WhatsApp : +254 722 533 771 (or) +254 700 221
221<o:p></o:p></SPAN></B></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 8pt"><B><SPAN
style='FONT-FAMILY: "Tahoma",sans-serif; BACKGROUND: white; COLOR: #7030a0'>-Promoting
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<P class=MsoNormal style="MARGIN: 0cm 0cm 8pt"><SPAN
style='FONT-FAMILY: "Tahoma",sans-serif; COLOR: black'>Quote of the
day<o:p></o:p></SPAN></P>
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style='FONT-SIZE: 15pt; FONT-FAMILY: "inherit",serif; COLOR: #ed7d31; mso-themecolor: accent2'>"Only
a few businesses will succeed by having the lowest price, so most will need a
strategy that includes customer services." — Bill Gates</SPAN><SPAN
style='FONT-SIZE: 15pt; FONT-FAMILY: "inherit",serif; COLOR: #ed7d31; mso-bidi-font-family: "Times New Roman"; mso-themecolor: accent2'><o:p></o:p></SPAN></P>
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