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<P class=MsoNormal style="MARGIN: 0in 0in 8pt"><B><SPAN lang=EN-US
style="FONT-SIZE: 18pt; LINE-HEIGHT: 107%"><FONT face=Calibri>THE OUTSTANDING
RECEPTIONIST & ADMINISTRATION ASSISTANT SEMINAR,
21<SUP>ST</SUP>-22<SUP>ND</SUP> NOVEMBER 2024 AT THE SAROVA WHITESANDS BEACH
RESORT & SPA MOMBASA, KENYA<?xml:namespace prefix = "o" ns =
"urn:schemas-microsoft-com:office:office" /><o:p></o:p></FONT></SPAN></B></P>
<P class=MsoNormal style="MARGIN: 0in 0in 8pt"><B
style="mso-bidi-font-weight: normal"><SPAN
style='FONT-SIZE: 16pt; FONT-FAMILY: "Arial Black",sans-serif; BACKGROUND: white; COLOR: #c00000; LINE-HEIGHT: 107%; mso-bidi-font-family: Tahoma; mso-ansi-language: EN-GB'>You
only get one chance to make a good first impression, and yours may be in the
hands of your receptionist.<o:p></o:p></SPAN></B></P>
<P class=MsoNormal style="MARGIN: 0in 0in 8pt"><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; BACKGROUND: white; COLOR: #222222; LINE-HEIGHT: 107%; mso-ansi-language: EN-GB'>I
earnestly invite your organisation to <U>The Outstanding Receptionist Training
Seminar.</U><B style="mso-bidi-font-weight: normal"><o:p></o:p></B></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 8pt"><SPAN lang=EN-US
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; LINE-HEIGHT: 107%'>The
role of the modern reception manager is expanding. As well as performing general
reception duties, they are increasingly <BR>expected to undertake a wider range
of other tasks to better support the organization. <o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 8pt"><SPAN lang=EN-US
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; LINE-HEIGHT: 107%'><BR>In
just the first few minutes of interaction with a customer or visitor, the
reception manager sets the tone for the company. <BR>As a matter of fact, the
modern reception manager serves as a crucial central coordination point for the
organization and <BR>their contacts with clients, suppliers, customers
etc. <BR><BR>On top of front desk operations, the effective reception
manager recognizes that an on-going knowledge of the business and <BR>a
pro-active approach to providing customer service to both the internal and
external customers are crucial.<o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 8pt"><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; BACKGROUND: white; COLOR: #222222; LINE-HEIGHT: 107%; mso-ansi-language: EN-GB'>Learn
how to polish your image, perfect your telephone skills, and increase your value
to your organization in this receptionist training seminar.</SPAN><SPAN
lang=EN-US
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; LINE-HEIGHT: 107%'><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 8pt"><B><SPAN lang=EN-US
style='FONT-SIZE: 14pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: #c00000; LINE-HEIGHT: 107%; mso-bidi-font-size: 13.0pt'>SEMINAR
DETAILS</SPAN></B><SPAN lang=EN-US
style='FONT-SIZE: 14pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: #c00000; LINE-HEIGHT: 107%; mso-bidi-font-size: 13.0pt'><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 8pt; LINE-HEIGHT: 115%"><B><SPAN
lang=EN-US
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; BACKGROUND: white; COLOR: #538135; LINE-HEIGHT: 115%; mso-themecolor: accent6; mso-themeshade: 191'>Venue:
</SPAN></B><A name=_Hlk180778536><SPAN lang=EN-US
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; LINE-HEIGHT: 115%'>The
Sarova Whitesands Beach Resort & Spa Mombasa</SPAN></A><SPAN lang=EN-US
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; LINE-HEIGHT: 115%'>,
Kenya<o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 8pt; LINE-HEIGHT: 115%"><B><SPAN
lang=EN-US
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; BACKGROUND: white; COLOR: #538135; LINE-HEIGHT: 115%; mso-themecolor: accent6; mso-themeshade: 191'>Date: </SPAN></B><SPAN
lang=EN-US
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; LINE-HEIGHT: 115%'>Thursday
21<SUP>st</SUP> – Friday 22<SUP>nd</SUP> November, 2024<o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 8pt; LINE-HEIGHT: 115%"><B><SPAN
lang=EN-US
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; BACKGROUND: white; COLOR: #538135; LINE-HEIGHT: 115%; mso-themecolor: accent6; mso-themeshade: 191'>Time: </SPAN></B><SPAN
lang=EN-US
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; LINE-HEIGHT: 115%'>8:30
am – 5:00 pm<BR><B><SPAN
style="BACKGROUND: white; COLOR: #538135; mso-themecolor: accent6; mso-themeshade: 191">Course
Fee: </SPAN></B>Ksh. 38,200 inclusive of 2 days attendance, buffet meals, teas,
seminar kit and taxes.<o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 8pt; LINE-HEIGHT: 115%"><B><SPAN
lang=EN-US
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; BACKGROUND: white; COLOR: #538135; LINE-HEIGHT: 115%; mso-themecolor: accent6; mso-themeshade: 191'>Seminar
Title: </SPAN></B><SPAN lang=EN-US
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; LINE-HEIGHT: 115%'>The
Outstanding Receptionist Seminar <o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 8pt"><SPAN lang=EN-US
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; LINE-HEIGHT: 107%'><BR><BR
style="mso-special-character: line-break"><BR
style="mso-special-character: line-break"><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 8pt"><B><SPAN lang=EN-US
style='FONT-SIZE: 14pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: #c00000; LINE-HEIGHT: 107%; mso-bidi-font-size: 13.0pt'>PAYMENT
AND DISCOUNT SCHEME</SPAN></B><SPAN lang=EN-US
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; LINE-HEIGHT: 107%'><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 8pt"><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; BACKGROUND: white; COLOR: #222222; LINE-HEIGHT: 107%; mso-ansi-language: EN-GB'>Package
of 3 Delegates, 4<SUP>th</SUP> Delegate attends for free<o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 8pt"><SPAN lang=EN-US
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; LINE-HEIGHT: 107%'><o:p> </o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 8pt"><B><SPAN lang=EN-US
style='FONT-SIZE: 14pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: #c00000; LINE-HEIGHT: 107%; mso-bidi-font-size: 13.0pt'>TARGET
AUDIENCE<o:p></o:p></SPAN></B></P>
<P class=MsoNormal style="MARGIN: 0in 0in 8pt"><SPAN lang=EN-US
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; LINE-HEIGHT: 107%'>Executive
Assistants, Administrative Assistants, Receptionists, Front Desk Staff, Customer
Service Staff, Customer Care Centre Staff<o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 8pt"><SPAN lang=EN-US
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; LINE-HEIGHT: 107%'><o:p> </o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 8pt"><B><SPAN lang=EN-US
style='FONT-SIZE: 14pt; FONT-FAMILY: "Tahoma",sans-serif; COLOR: #c00000; LINE-HEIGHT: 107%; mso-bidi-font-size: 13.0pt'>COURSE
OUTLINE</SPAN></B><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; BACKGROUND: white; COLOR: #0070c0; LINE-HEIGHT: 107%; mso-ansi-language: EN-GB'><BR></SPAN><SPAN
lang=EN-US
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; LINE-HEIGHT: 107%'>To
start you on the right track, this course has been developed to equip budding
reception managers with all the essential skills to better <BR>manage the front
desk and support the organization in a more efficient and professional
manner.<o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 8pt"><SPAN lang=EN-US
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; LINE-HEIGHT: 107%'> <o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 8pt"><B><SPAN lang=EN-US
style='FONT-SIZE: 18pt; FONT-FAMILY: "Tahoma",sans-serif; BACKGROUND: white; COLOR: #538135; LINE-HEIGHT: 107%; mso-themecolor: accent6; mso-bidi-font-size: 13.0pt; mso-themeshade: 191'>DAY
1<o:p></o:p></SPAN></B></P>
<P class=MsoNormal style="MARGIN: 0in 0in 8pt"><B><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; BACKGROUND: white; COLOR: #c00000; LINE-HEIGHT: 107%; mso-ansi-language: EN-GB'>Projecting
a Professional & Efficient Image<o:p></o:p></SPAN></B></P>
<UL style="MARGIN-TOP: 0in" type=disc>
<LI class=MsoNormal
style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal; mso-list: l3 level1 lfo1; tab-stops: list .5in"><SPAN
lang=EN-US
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif'>Understanding the
importance of reception and administration as both the ‘face’ of the
company and the crucial engine-room<o:p></o:p></SPAN></LI>
<LI class=MsoNormal
style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal; mso-list: l3 level1 lfo1; tab-stops: list .5in"><SPAN
lang=EN-US
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif'>Understanding how
body language affect people’s first impression of
you<o:p></o:p></SPAN></LI>
<LI class=MsoNormal
style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal; mso-list: l3 level1 lfo1; tab-stops: list .5in"><SPAN
lang=EN-US style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif'>How to
project a professional image<o:p></o:p></SPAN></LI>
<LI class=MsoNormal
style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal; mso-list: l3 level1 lfo1; tab-stops: list .5in"><SPAN
lang=EN-US style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif'>Personal
efficiency & time and priority management<o:p></o:p></SPAN></LI>
<LI class=MsoNormal
style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal; mso-list: l3 level1 lfo1; tab-stops: list .5in"><SPAN
lang=EN-US
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif'>Organizing your work
space<o:p></o:p></SPAN></LI>
<LI class=MsoNormal
style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal; mso-list: l3 level1 lfo1; tab-stops: list .5in"><SPAN
lang=EN-US style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif'>7 things
you can do to immediately put customers or coworkers at
ease<o:p></o:p></SPAN></LI></UL>
<P class=MsoNormal style="MARGIN: 0in 0in 8pt"><B><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; BACKGROUND: white; COLOR: #c00000; LINE-HEIGHT: 107%; mso-ansi-language: EN-GB'><o:p> </o:p></SPAN></B></P>
<P class=MsoNormal style="MARGIN: 0in 0in 8pt"><B><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; BACKGROUND: white; COLOR: #c00000; LINE-HEIGHT: 107%; mso-ansi-language: EN-GB'>Perfecting
your Telephone Skills<o:p></o:p></SPAN></B></P>
<UL style="MARGIN-TOP: 0in" type=disc>
<LI class=MsoNormal
style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal; mso-list: l0 level1 lfo2; tab-stops: list .5in"><SPAN
lang=EN-US
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif'>Recognizing the
impact of the absence of body language when on the phone, and how to
compensate for it<o:p></o:p></SPAN></LI>
<LI class=MsoNormal
style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal; mso-list: l0 level1 lfo2; tab-stops: list .5in"><SPAN
lang=EN-US style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif'>Conveying
a positive image by using appropriate phone greetings that are warm and
welcoming<o:p></o:p></SPAN></LI>
<LI class=MsoNormal
style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal; mso-list: l0 level1 lfo2; tab-stops: list .5in"><SPAN
lang=EN-US style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif'>How to
put callers on hold politely and alternatives to keeping them on hold
indefinitely<o:p></o:p></SPAN></LI>
<LI class=MsoNormal
style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal; mso-list: l0 level1 lfo2; tab-stops: list .5in"><SPAN
lang=EN-US style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif'>How to
deal with aggressive callers with positive
phrasing techniques<o:p></o:p></SPAN></LI>
<LI class=MsoNormal
style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal; mso-list: l0 level1 lfo2; tab-stops: list .5in"><SPAN
lang=EN-US style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif'>How to be
assertive yet polite over the phone<o:p></o:p></SPAN></LI>
<LI class=MsoNormal
style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal; mso-list: l0 level1 lfo2; tab-stops: list .5in"><SPAN
lang=EN-US style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif'>Tips on
how to take messages quickly and accurately over the
phone<o:p></o:p></SPAN></LI>
<LI class=MsoNormal
style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal; mso-list: l0 level1 lfo2; tab-stops: list .5in"><SPAN
lang=EN-US style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif'>Being a
gate-keeper- blocking and redirecting calls<o:p></o:p></SPAN></LI>
<LI class=MsoNormal
style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal; mso-list: l0 level1 lfo2; tab-stops: list .5in"><SPAN
lang=EN-US
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif'>Transferring a call:
Using the 3-way transfer; Putting a customer on hold; when a transfer
cannot be completed<o:p></o:p></SPAN></LI></UL>
<P class=MsoNormal style="MARGIN: 0in 0in 8pt"><B><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; BACKGROUND: white; COLOR: #c00000; LINE-HEIGHT: 107%; mso-ansi-language: EN-GB'><o:p> </o:p></SPAN></B></P>
<P class=MsoNormal style="MARGIN: 0in 0in 8pt"><B><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; BACKGROUND: white; COLOR: #c00000; LINE-HEIGHT: 107%; mso-ansi-language: EN-GB'>Managing
Visitors<o:p></o:p></SPAN></B></P>
<UL style="MARGIN-TOP: 0in" type=disc>
<LI class=MsoNormal
style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal; mso-list: l1 level1 lfo3; tab-stops: list .5in"><SPAN
lang=EN-US style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif'>How to
receive visitors professionally- making visitors
feel welcome<o:p></o:p></SPAN></LI>
<LI class=MsoNormal
style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal; mso-list: l1 level1 lfo3; tab-stops: list .5in"><SPAN
lang=EN-US style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif'>Managing
visitors arriving and leaving the building<o:p></o:p></SPAN></LI>
<LI class=MsoNormal
style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal; mso-list: l1 level1 lfo3; tab-stops: list .5in"><SPAN
lang=EN-US style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif'>Keeping
track of visitors<o:p></o:p></SPAN></LI>
<LI class=MsoNormal
style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal; mso-list: l1 level1 lfo3; tab-stops: list .5in"><SPAN
lang=EN-US style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif'>Providing
information and advice to visitors and guests<o:p></o:p></SPAN></LI></UL>
<P class=MsoNormal style="MARGIN: 0in 0in 8pt 0.5in"><SPAN lang=EN-US
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; LINE-HEIGHT: 107%'><o:p> </o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 8pt"><B><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; BACKGROUND: white; COLOR: #c00000; LINE-HEIGHT: 107%; mso-ansi-language: EN-GB'>Managing
and Dealing with Prickly Personalities<o:p></o:p></SPAN></B></P>
<UL style="MARGIN-TOP: 0in" type=disc>
<LI class=MsoNormal
style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal; mso-list: l2 level1 lfo4; tab-stops: list .5in"><SPAN
lang=EN-US style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif'>How to
deal with annoyed or angry customers/visitors or co-workers using the
LAST technique and how to adapt it for face-to-face<BR> interactions vs.
telephone interactions<o:p></o:p></SPAN></LI>
<LI class=MsoNormal
style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal; mso-list: l2 level1 lfo4; tab-stops: list .5in"><SPAN
lang=EN-US style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif'>How to
say ‘no’ without upsetting internal and external
customers<o:p></o:p></SPAN></LI>
<LI class=MsoNormal
style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal; mso-list: l2 level1 lfo4; tab-stops: list .5in"><SPAN
lang=EN-US style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif'>Being
assertive with and handling prickly people with tact
and diplomacy<o:p></o:p></SPAN></LI>
<LI class=MsoNormal
style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal; mso-list: l2 level1 lfo4; tab-stops: list .5in"><SPAN
lang=EN-US style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif'>Simple
negotiation skills to get a win-win outcome for both
parties<o:p></o:p></SPAN></LI></UL>
<P class=MsoNormal style="MARGIN: 0in 0in 8pt 0.5in"><SPAN lang=EN-US
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; LINE-HEIGHT: 107%'><o:p> </o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 8pt"><B><SPAN lang=EN-US
style='FONT-SIZE: 18pt; FONT-FAMILY: "Tahoma",sans-serif; BACKGROUND: white; COLOR: #538135; LINE-HEIGHT: 107%; mso-themecolor: accent6; mso-bidi-font-size: 13.0pt; mso-themeshade: 191'>DAY
2<o:p></o:p></SPAN></B></P>
<P class=MsoNormal style="MARGIN: 0in 0in 8pt"><B><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; BACKGROUND: white; COLOR: #c00000; LINE-HEIGHT: 107%; mso-ansi-language: EN-GB'>Essential
Time and Productivity Management<o:p></o:p></SPAN></B></P>
<P class=MsoNormal style="MARGIN: 0in 0in 8pt"><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; BACKGROUND: white; COLOR: #222222; LINE-HEIGHT: 107%; mso-ansi-language: EN-GB'>Perhaps
THE most valued aspect of a good office administrator is “getting stuff
done!”<o:p></o:p></SPAN></P>
<UL style="MARGIN-TOP: 0in" type=disc>
<LI class=MsoNormal
style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal; mso-list: l4 level1 lfo5; tab-stops: list .5in"><SPAN
lang=EN-US style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif'>Goal
setting, Prioritisation, Staying on task, Maximizing the outcomes from
interactions <o:p></o:p></SPAN></LI>
<LI class=MsoNormal
style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal; mso-list: l4 level1 lfo5; tab-stops: list .5in"><SPAN
lang=EN-US style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif'>Focus on
the high payoff activities<o:p></o:p></SPAN></LI>
<LI class=MsoNormal
style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal; mso-list: l4 level1 lfo5; tab-stops: list .5in"><SPAN
lang=EN-US style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif'>Using a
robust prioritisation strategy<o:p></o:p></SPAN></LI>
<LI class=MsoNormal
style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal; mso-list: l4 level1 lfo5; tab-stops: list .5in"><SPAN
lang=EN-US style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif'>Managing
the pesky interruptions<o:p></o:p></SPAN></LI>
<LI class=MsoNormal
style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal; mso-list: l4 level1 lfo5; tab-stops: list .5in"><SPAN
lang=EN-US style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif'>Kick
procrastination into touch!<o:p></o:p></SPAN></LI></UL>
<P class=MsoNormal style="MARGIN: 0in 0in 8pt 0.5in"><SPAN lang=EN-US
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; LINE-HEIGHT: 107%'><o:p> </o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 8pt"><B><SPAN
style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif; BACKGROUND: white; COLOR: #c00000; LINE-HEIGHT: 107%; mso-ansi-language: EN-GB'>Dealing
Effectively With Stress<o:p></o:p></SPAN></B></P>
<UL style="MARGIN-TOP: 0in" type=disc>
<LI class=MsoNormal
style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal; mso-list: l5 level1 lfo6; tab-stops: list .5in"><SPAN
lang=EN-US style='FONT-SIZE: 13pt; FONT-FAMILY: "Tahoma",sans-serif'>Looking
at the causes of stress and your vulnerability to
decreased effectiveness<o:p></o:p></SPAN></LI>
<LI class=MsoNormal
style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal; mso-list: l5 level1 lfo6; tab-stops: list .5in"><SPAN
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the negative impacts of stress<o:p></o:p></SPAN></LI>
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positive!<o:p></o:p></SPAN></LI>
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the signs of stress in yourself and others<o:p></o:p></SPAN></LI>
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Diary Management<o:p></o:p></SPAN></LI>
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Business Writing Skills<o:p></o:p></SPAN></LI>
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Introduction to Business Report Writing<o:p></o:p></SPAN></LI>
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Exploring Reports<o:p></o:p></SPAN></LI>
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How to Prepare for Writing<o:p></o:p></SPAN></LI>
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Exercise Files: Business Report Writing<o:p></o:p></SPAN></LI></UL>
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Introduction to Effective Email Writing<o:p></o:p></SPAN></LI>
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Email Manners<o:p></o:p></SPAN></LI>
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Handling Confidential Documents<o:p></o:p></SPAN></LI>
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Successful Minutes Taking<o:p></o:p></SPAN></LI>
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Data Management & Record Keeping<o:p></o:p></SPAN></LI>
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Appointment Booking and Arrange an Interview<o:p></o:p></SPAN></LI></UL>
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Concilia Barasa, Kenya Power<o:p></o:p></SPAN></P>
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Margaret Mwasi, Kenya Ports Authority<o:p></o:p></SPAN></P>
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Irene Njoka, Subaru Kenya<o:p></o:p></SPAN></P>
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