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Good morning,<br>
<br>
I noticed several obvious communication errors in the discussions of
recent days:<br>
<br>
- Usage of rude words. In verbal communication people can see that a
speaker smiles, can feel the charisma of a person, but in a written
communication they see just a rude word and can misinterpret the
message. So it would be better to avoid rude words in an e-mail.
Polite words, hard arguments.<br>
<br>
- The very moment a participant starts to use an impolite harsh
tone, the argument is lost. Ungraciousness is a sign of weakness. <br>
<br>
- If one receives an e-mail with uncivil undertones, the best
strategy is not to get involved into a rough exchange, not to
declare "I go away" in a childlike manner, but to answer in a short,
technocratic, businesslike way. Completely ignoring the discourteous
part of a message is a very strong answer in itself. <i>"Silence is
one of the hardest arguments to refute."</i> <i>Josh Billings<br>
<br>
-</i> A French mathematician, physicist, inventor, writer and
philosopher Blaise Pascal wrote: <span id="result_box" class=""
lang="en"><span class="hps">"I would have</span> <span
class="hps">written</span> <span class="hps">a shorter</span> <span
class="hps">letter, but I</span> <span class="hps">do not</span>
<span class="hps">have time" </span></span>[1].<br>
<br>
- More than 80% of people who make a suggestion or a complaint
(statistics from a claim handling training course) just want to <i>"improve
the world"</i>. A sincere answer: "we see what you mean, and we
will try harder" is enough, more often than not.<br>
<br>
With best regards<br>
Oleksiy<br>
<br>
[1] <i>"Je voudrais avoir écrit une lettre plus courte, mais je
n’en ai pas le temps."</i><i> </i> <a
href="http://fr.wikipedia.org/wiki/Blaise_Pascal">http://fr.wikipedia.org/wiki/Blaise_Pascal</a><br>
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