<p>My problem is that I don't see how we can - if it's reasonably easy to see what the problem is likely to be then I will normally say when I close the bug but otherwise the only way I'm going to be able to help is to sit in front of their computer and start debugging which isn't really practical ;-)</p>
<p>I suspect the problem is that all too often people who are "users" and don't really have the necessary skills or experience are, for whatever reason, trying to set it up.</p>

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