<blockquote>
<p>what does the workflow look like for non-data issues, like reports of abuse or threats?</p>
</blockquote>
<p>Typically the same as I outlined, except in the case of abuse or a threat there'd be an immediate action (remove/hide the abuse if appropriate, and take action against the abusing user as required).</p>
<blockquote>
<p>Are there any quick summary stats on the kinds of issues and what type of content was reported?</p>
</blockquote>
<p>Most of what I've seen come through <a href="https://www.openstreetmap.org/issues" rel="nofollow">https://www.openstreetmap.org/issues</a> so far has been categorised as "spam", "other", or "vandal". I don't believe that I've seen an example of "threat" or "obscene/offensive" via that mechanism yet. The last "obscene/offensive" issue that I dealt with was a series of offensive changeset discussion comments that I happened to notice because I'd subscribed to the changeset because it was in a disputed geographical area; that was about a month ago. In that case I created the DWG ticket myself to capture the actions; it was never reported to us as a problem because I hid the offensive comments before they were widely noticed.</p>
<p style="font-size:small;-webkit-text-size-adjust:none;color:#666;">—<br />You are receiving this because you are subscribed to this thread.<br />Reply to this email directly, <a href="https://github.com/openstreetmap/openstreetmap-website/issues/1903#issuecomment-407092432">view it on GitHub</a>, or <a href="https://github.com/notifications/unsubscribe-auth/ABWnLWrFsZBfPqrsZNGKUcBDfBD3wvg-ks5uJed2gaJpZM4UqqDo">mute the thread</a>.<img src="https://github.com/notifications/beacon/ABWnLVyAphJ4cnPUK6-rPCYGWVWdkRc4ks5uJed2gaJpZM4UqqDo.gif" height="1" width="1" alt="" /></p>
<script type="application/json" data-scope="inboxmarkup">{"api_version":"1.0","publisher":{"api_key":"05dde50f1d1a384dd78767c55493e4bb","name":"GitHub"},"entity":{"external_key":"github/openstreetmap/openstreetmap-website","title":"openstreetmap/openstreetmap-website","subtitle":"GitHub repository","main_image_url":"https://assets-cdn.github.com/images/email/message_cards/header.png","avatar_image_url":"https://assets-cdn.github.com/images/email/message_cards/avatar.png","action":{"name":"Open in GitHub","url":"https://github.com/openstreetmap/openstreetmap-website"}},"updates":{"snippets":[{"icon":"PERSON","message":"@SomeoneElseOSM in #1903: \u003e what does the workflow look like for non-data issues, like reports of abuse or threats?\r\n\r\nTypically the same as I outlined, except in the case of abuse or a threat there'd be an immediate action (remove/hide the abuse if appropriate, and take action against the abusing user as required).\r\n\r\n\u003e Are there any quick summary stats on the kinds of issues and what type of content was reported?\r\n\r\nMost of what I've seen come through https://www.openstreetmap.org/issues so far has been categorised as \"spam\", \"other\", or \"vandal\". I don't believe that I've seen an example of \"threat\" or \"obscene/offensive\" via that mechanism yet. The last \"obscene/offensive\" issue that I dealt with was a series of offensive changeset discussion comments that I happened to notice because I'd subscribed to the changeset because it was in a disputed geographical area; that was about a month ago. In that case I created the DWG ticket myself to capture the actions; it was never reported to us as a problem because I hid the offensive comments before they were widely noticed."}],"action":{"name":"View Issue","url":"https://github.com/openstreetmap/openstreetmap-website/issues/1903#issuecomment-407092432"}}}</script>
<script type="application/ld+json">[
{
"@context": "http://schema.org",
"@type": "EmailMessage",
"potentialAction": {
"@type": "ViewAction",
"target": "https://github.com/openstreetmap/openstreetmap-website/issues/1903#issuecomment-407092432",
"url": "https://github.com/openstreetmap/openstreetmap-website/issues/1903#issuecomment-407092432",
"name": "View Issue"
},
"description": "View this Issue on GitHub",
"publisher": {
"@type": "Organization",
"name": "GitHub",
"url": "https://github.com"
}
},
{
"@type": "MessageCard",
"@context": "http://schema.org/extensions",
"hideOriginalBody": "false",
"originator": "AF6C5A86-E920-430C-9C59-A73278B5EFEB",
"title": "Re: [openstreetmap/openstreetmap-website] Get reported issues into OTRS (#1903)",
"sections": [
{
"text": "",
"activityTitle": "**SomeoneElseOSM**",
"activityImage": "https://assets-cdn.github.com/images/email/message_cards/avatar.png",
"activitySubtitle": "@SomeoneElseOSM",
"facts": [
]
}
],
"potentialAction": [
{
"name": "Add a comment",
"@type": "ActionCard",
"inputs": [
{
"isMultiLine": true,
"@type": "TextInput",
"id": "IssueComment",
"isRequired": false
}
],
"actions": [
{
"name": "Comment",
"@type": "HttpPOST",
"target": "https://api.github.com",
"body": "{\n\"commandName\": \"IssueComment\",\n\"repositoryFullName\": \"openstreetmap/openstreetmap-website\",\n\"issueId\": 1903,\n\"IssueComment\": \"{{IssueComment.value}}\"\n}"
}
]
},
{
"name": "Close issue",
"@type": "HttpPOST",
"target": "https://api.github.com",
"body": "{\n\"commandName\": \"IssueClose\",\n\"repositoryFullName\": \"openstreetmap/openstreetmap-website\",\n\"issueId\": 1903\n}"
},
{
"targets": [
{
"os": "default",
"uri": "https://github.com/openstreetmap/openstreetmap-website/issues/1903#issuecomment-407092432"
}
],
"@type": "OpenUri",
"name": "View on GitHub"
},
{
"name": "Unsubscribe",
"@type": "HttpPOST",
"target": "https://api.github.com",
"body": "{\n\"commandName\": \"MuteNotification\",\n\"threadId\": 346726632\n}"
}
],
"themeColor": "26292E"
}
]</script>