<p>Currently there's no automatic feedback to the user that their request has even gone anywhere.  Where there's a conversation to be had I've been (with a DWG hat on) sending a PM to users saying what we're doing, and suggesting what the person who complained should be doing next, if anything (often "please explain in changeset discussion comments what the problem is").  I've been manually pasting these PMs to and fro into an OTRS ticket (see <a class="issue-link js-issue-link" data-error-text="Failed to load issue title" data-id="333024586" data-permission-text="Issue title is private" data-url="https://github.com/openstreetmap/openstreetmap-website/issues/1903" href="https://github.com/openstreetmap/openstreetmap-website/issues/1903">#1903</a> for more on that).</p>

<p style="font-size:small;-webkit-text-size-adjust:none;color:#666;">—<br />You are receiving this because you are subscribed to this thread.<br />Reply to this email directly, <a href="https://github.com/openstreetmap/openstreetmap-website/issues/1971#issuecomment-418720408">view it on GitHub</a>, or <a href="https://github.com/notifications/unsubscribe-auth/ABWnLWcnRLJCAWFI3ZehkNBv_WbxQQJMks5uX8oRgaJpZM4WXyc0">mute the thread</a>.<img src="https://github.com/notifications/beacon/ABWnLcU-2xSfC9-PFJqkl07tbBXLM-_qks5uX8oRgaJpZM4WXyc0.gif" height="1" width="1" alt="" /></p>
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