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</o:shapelayout></xml><![endif]--></head><body lang=EN-AU link=blue vlink=purple style='word-wrap:break-word'><div class=WordSection1><p class=MsoNormal><span style='mso-fareast-language:EN-US'>Thanks Andy, <o:p></o:p></span></p><p class=MsoNormal><span style='mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span style='mso-fareast-language:EN-US'>I have never received any emails from those addresses so I will also investigate the issue at my end now I have some information. I also don’t see anything in my junk bin (where my filters send any spurious mail).<o:p></o:p></span></p><p class=MsoNormal><span style='mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span style='mso-fareast-language:EN-US'>Cheers - <o:p></o:p></span></p><p class=MsoNormal><span style='mso-fareast-language:EN-US'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US>From:</span></b><span lang=EN-US> Andy Townsend <ajt1047@gmail.com> <br><b>Sent:</b> Monday, 4 April 2022 6:57 PM<br><b>To:</b> Phil Wyatt <phil@wyatt-family.com>; talk-au@openstreetmap.org<br><b>Subject:</b> Re: [talk-au] Map Note Flood<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal>On 04/04/2022 09:41, Phil Wyatt wrote:<o:p></o:p></p></div><blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'><p class=MsoNormal><span style='mso-fareast-language:EN-US'>Hi Andy,</span><o:p></o:p></p><p class=MsoNormal><span style='mso-fareast-language:EN-US'> </span><o:p></o:p></p><p class=MsoNormal><span style='mso-fareast-language:EN-US'>I am aware of the volunteers doing this great work. My concern was that I had not received a confirmation that the email had been received and a ticket created. This has happened once before and I was led to believe the ticket creation to be automatic on receiving an email.</span><o:p></o:p></p></blockquote><p>Our ticketing system thinks it sent you a message with subject "Ticket#2022040210000063] Re: Our phantom note creator is back ..." at 6:51 on 2nd April. Depending on how people have spam filters set up it's not unheard of for mails to end up in there. The email will likely have come from <a href="mailto:otrs@otrs.openstreetmap.org">"otrs@otrs.openstreetmap.org"</a>.<o:p></o:p></p><p><o:p> </o:p></p><blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'><p class=MsoNormal><span style='mso-fareast-language:EN-US'> </span><o:p></o:p></p><p class=MsoNormal><span style='mso-fareast-language:EN-US'>If its not an automatic process then please accept my apologies and I will make a suggestion that an autoresponder is installed so that we at least know that the email has arrived at the correct location.</span><o:p></o:p></p><p class=MsoNormal><span style='mso-fareast-language:EN-US'> </span><o:p></o:p></p><p class=MsoNormal><span style='mso-fareast-language:EN-US'>Is the correct email address </span><a href="mailto:data@openstreetmap.org"><span style='mso-fareast-language:EN-US'>data@openstreetmap.org</span></a><span style='mso-fareast-language:EN-US'> or is it </span><a href="mailto:data@otrs.openstreetmap.org">data@otrs.openstreetmap.org</a> which others seemed to have used.<o:p></o:p></p></blockquote><p>The full "I've seen a problem; what should I do?" story is on <a href="https://wiki.osmfoundation.org/wiki/Data_Working_Group">https://wiki.osmfoundation.org/wiki/Data_Working_Group</a> , but addresses that will work include<o:p></o:p></p><ul type=disc><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo3'><a href="mailto:data@openstreetmap.org">data@openstreetmap.org</a><o:p></o:p></li><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo3'><a href="mailto:data@osmfoundation.org">data@osmfoundation.org</a><o:p></o:p></li></ul><p>and likely others involving "otrs" and a ticket number on the subject line, but the "official one that is likely to work best for most people" is <a href="mailto:data@openstreetmap.org">"data@openstreetmap.org"</a>.<o:p></o:p></p><p>Best Regards,<o:p></o:p></p><p>Andy<o:p></o:p></p><p><o:p> </o:p></p></div></body></html>