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<div class="moz-cite-prefix">On 04/04/2022 09:41, Phil Wyatt wrote:<br>
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<p class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi
Andy,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">I
am aware of the volunteers doing this great work. My concern
was that I had not received a confirmation that the email
had been received and a ticket created. This has happened
once before and I was led to believe the ticket creation to
be automatic on receiving an email.</span></p>
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<p>Our ticketing system thinks it sent you a message with subject
"Ticket#2022040210000063] Re: Our phantom note creator is back
..." at 6:51 on 2nd April. Depending on how people have spam
filters set up it's not unheard of for mails to end up in there.
The email will likely have come from
<a class="moz-txt-link-rfc2396E" href="mailto:otrs@otrs.openstreetmap.org">"otrs@otrs.openstreetmap.org"</a>.<br>
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cite="mid:005201d847ff$d1342e00$739c8a00$@wyatt-family.com">
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<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">If
its not an automatic process then please accept my apologies
and I will make a suggestion that an autoresponder is
installed so that we at least know that the email has
arrived at the correct location.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">Is
the correct email address <a
href="mailto:data@openstreetmap.org"
moz-do-not-send="true" class="moz-txt-link-freetext">data@openstreetmap.org</a>
or is it </span><a
href="mailto:data@otrs.openstreetmap.org"
moz-do-not-send="true" class="moz-txt-link-freetext">data@otrs.openstreetmap.org</a>
which others seemed to have used.</p>
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<p>The full "I've seen a problem; what should I do?" story is on
<a class="moz-txt-link-freetext" href="https://wiki.osmfoundation.org/wiki/Data_Working_Group">https://wiki.osmfoundation.org/wiki/Data_Working_Group</a> , but
addresses that will work include</p>
<ul>
<li><a class="moz-txt-link-abbreviated" href="mailto:data@openstreetmap.org">data@openstreetmap.org</a></li>
<li><a class="moz-txt-link-abbreviated" href="mailto:data@osmfoundation.org">data@osmfoundation.org</a></li>
</ul>
<p>and likely others involving "otrs" and a ticket number on the
subject line, but the "official one that is likely to work best
for most people" is <a class="moz-txt-link-rfc2396E" href="mailto:data@openstreetmap.org">"data@openstreetmap.org"</a>.<br>
</p>
<p>Best Regards,</p>
<p>Andy</p>
<p><br>
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