<html><body><div style="color:#000; background-color:#fff; font-family:times new roman, new york, times, serif;font-size:12pt"><div><span><br></span></div><div><blockquote style="border-left: 2px solid rgb(16, 16, 255); margin-left: 5px; padding-left: 5px;"><div style="font-family: times new roman, new york, times, serif; font-size: 12pt;"><div style="font-family: times new roman, new york, times, serif; font-size: 12pt;">> It turns out a lot of people use it, and Facebook, and there will be more. To ignore them is silly.<br><br>I agree, I think it's being out of touch with reality to ignore<br>Twitter and Facebook, whether or not it's the best medium or what you<br>personally think of it. And the comment comparing this to sending<br>people out to pubs is absurd; one is (fairly easily) technically<br>feasible, while the other is highly impractical. We can always point<br>people to relevant ML threads, wiki pages, help questions,
etc.<br><br></div></div></blockquote></div><div>+1. The number of people who's first entry to the Internet is Twitter and Facebook is huge.<br></div><div>It's a good strategy to respond with links to our core support tools.</div></div></body></html>