<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=Windows-1252">
</head>
<body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; color: rgb(0, 0, 0); font-size: 14px; font-family: Calibri, sans-serif; ">
<div>
<div>
<div>Hi Sebastian,</div>
<div><br>
</div>
<div>It certainly sounds like your USB Controller is dead, but here's a thought: Garmins can be finicky about the cables they're used with. Are you using the USB cable that came with the Etrex 20? If not then it might not recognize the device when plugged in.</div>
<div><br>
</div>
<div>Cheers,</div>
<div>Robert</div>
<div>
<div>
<div>
<p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; ">
<font class="Apple-style-span" face="Georgia,serif" color="#424242"><span class="Apple-style-span" style="font-size: 13px; "><b><br>
</b></span></font></p>
<p class="MsoNormal" style="color: rgb(0, 0, 0); margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; ">
<b><span style="font-size: 9.5pt; color: rgb(192, 0, 0); font-family: Georgia, serif; ">Robert Banick</span></b><span style="font-size: 9.5pt; color: rgb(31, 73, 125); font-family: Georgia, serif; "> | </span><span style="font-size: 9.5pt; color: rgb(192, 0, 0); font-family: Georgia, serif; ">GIS
Coordinator</span><span style="font-size: 9.5pt; color: rgb(31, 73, 125); font-family: Georgia, serif; ">| </span><span style="font-size: 9.5pt; color: rgb(192, 0, 0); font-family: Georgia, serif; ">International Services</span><span style="font-size: 9.5pt; color: rgb(31, 73, 125); font-family: Georgia, serif; "> | </span><span style="font-size: 10pt; font-family: 'Wingdings 2'; color: red; ">Ì</span><span style="font-size: 9.5pt; color: rgb(31, 73, 125); font-family: Georgia, serif; "> <a href="http://www.redcross.org/" style="color: blue; text-decoration: underline; "><span style="color: blue; ">American
Red Cross</span></a><o:p></o:p></span></p>
<p class="MsoNormal" style="color: rgb(0, 0, 0); margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; ">
<span style="font-size: 9pt; color: gray; font-family: Georgia, serif; ">2025 E Street NW, Washington, DC 20006<o:p></o:p></span></p>
<p class="MsoNormal" style="color: rgb(0, 0, 0); margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; ">
<span style="font-size: 9pt; color: gray; font-family: Georgia, serif; ">Tel 202-303-5017 | Cell 404-964-3451 | Fax 202-303—052 | Skype robert.banick</span></p>
</div>
</div>
</div>
</div>
</div>
<div><br>
</div>
<span id="OLK_SRC_BODY_SECTION">
<div style="font-family:Calibri; font-size:11pt; text-align:left; color:black; BORDER-BOTTOM: medium none; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; PADDING-RIGHT: 0in; BORDER-TOP: #b5c4df 1pt solid; BORDER-RIGHT: medium none; PADDING-TOP: 3pt">
<span style="font-weight:bold">From: </span>Sébastien Pierrel <<a href="mailto:sebastien.pierrel@gmail.com">sebastien.pierrel@gmail.com</a>><br>
<span style="font-weight:bold">Date: </span>Saturday, November 17, 2012 5:04 AM<br>
<span style="font-weight:bold">To: </span>"<a href="mailto:hot@openstreetmap.org">hot@openstreetmap.org</a>" <<a href="mailto:hot@openstreetmap.org">hot@openstreetmap.org</a>>, "<a href="mailto:talk-eurosha-osm@googlegroups.com">talk-eurosha-osm@googlegroups.com</a>"
<<a href="mailto:talk-eurosha-osm@googlegroups.com">talk-eurosha-osm@googlegroups.com</a>>, Talk Openstreetmap <<a href="mailto:talk@openstreetmap.org">talk@openstreetmap.org</a>><br>
<span style="font-weight:bold">Subject: </span>[HOT] Problem with an Etrex 20<br>
</div>
<div><br>
</div>
<div>
<div>Greetings from Burundi,
<div><br>
</div>
<div>we have an issue with one of the Etrex20 of the Eurosha Burundi team. It's not recognized by any computer.</div>
<div>When connected to the USB port, the device is powered through USB but doesn't enter mass storage mode. In the system setup menu, I can change the USB mode between "Garmin" and "mass storage" but computers won't recognize it in either mode.<br clear="all">
<div><br>
</div>
<div>I've tried on a Mac, Windows and linux. It doesn't show up in `lsusb`. The other etrex work just fine on these machines.</div>
<div><br>
</div>
<div>I've just realised that one of the working etrex prompts a message "usb cable detected. do you want to switch to mass storage mode" when in Garmin mode. The faulty etrex doesn't prompt such a message.</div>
<div><br>
</div>
<div>My diagnosis is that the USB controller is dead.</div>
<div><br>
</div>
<div>Any hope to access the data on the internal storage?</div>
<div><br>
</div>
<div>Help appreciated.</div>
<div>Cheers,</div>
<div>Seb. </div>
</div>
</div>
</div>
</span>
</body>
</html>