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<div class="moz-cite-prefix">On 19/08/2020 22:44, Clifford Snow
wrote:<br>
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cite="mid:CADAoPLrtxVbuKUmLrNN7Whhh5215SbXwtMViaGMPchfaDTPXPg@mail.gmail.com">
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<div dir="ltr">... Instead of suggesting their users edit OSM,
they instead instruct them to email <a
href="mailto:data@openstreetmap.org" moz-do-not-send="true">data@openstreetmap.org</a>,
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<p>Indeed, and by the time they get to us they are usually "rabbits
of negative euphoria"* because of the less than stellar support
experience they've had at AllTrails.</p>
<p>Looking at e.g.
<a class="moz-txt-link-freetext" href="https://www.alltrails.com/explore/list/yorkshire-wolds-way?b_tl_lat=54.06089919948305&b_tl_lng=-0.7765960693359375&b_br_lat=53.9918264806059&b_br_lng=-0.6293106079101562">https://www.alltrails.com/explore/list/yorkshire-wolds-way?b_tl_lat=54.06089919948305&b_tl_lng=-0.7765960693359375&b_br_lat=53.9918264806059&b_br_lng=-0.6293106079101562</a>
I'm not surprised - to my eyes that really is a crime against
cartography. Zoom in, and you'll see that that useful-looking
north-south path just southeast of Thixendale is actually marked
"(PRIVATE)", but at any scale you might want to plan a route on it
isn't.</p>
<p>The explanation we have to give every time goes something along
the lines of:</p>
<ul>
<li>No, we're not Alltrails support, and can't directly affect the
way that their map represents things.</li>
<li>Yes, it's perfectly normal for the OpenStreetMap database to
include ways along which there is limited access (such as only
the householder, or perhaps other people in an emergency).</li>
<li>Individual maps can choose what data to show and what not, and
if a map does a poor job of it that's really not an
OpenStreetMap problem.</li>
<li>While we'd love you to update OpenStreetMap yourself** (since
you know your local area better than we do) we're more than
happy to try and fix the OSM data if it's wrong - but we can't
guarantee when (or even if) any particular OSM-based map will
show the changes.</li>
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<p>Best Regards,</p>
<p>Andy (from the Data Working Group)</p>
<p>* not a happy bunny</p>
<p>** I'd also, if it seems that it might help, try and introduce
them to the local OSM community.</p>
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