[HOT] Fwd: Re: Problems saving in ID

Robert Banick rbanick at gmail.com
Fri May 22 17:25:32 UTC 2015

Hi Charlotte,

The intention of putting issue reporting there is to create information that’s *actionable* for the (primarily Mapbox) folks who maintain and develop iD. That way problems are automatically linked to solutions. As you can tell, I gently disagree with your assessment of github’s utility. I’m not a developer but I find it really useful for communicating to developers, who, after all, are the ones to fix things. 

That being said, could you maybe explain how Github is poor for reporting issues with iD? If you can maybe explain your frustrations further we can understand how to either better explain Github to new users *or* create new processes that better match your needs as a user. I’m not opposed to the latter but I would hope to give Github a shot instead of inventing yet another process.



Sent from Mailbox

On Fri, May 22, 2015 at 1:07 PM, Charlotte Wolter <techlady at techlady.com>

> Suzan,
>          You're not alone. Github was designed for people writing 
> software. It is an absolutely terrible way to report issues with iD 
> or anything else.
>          Why isn't there a page on the OSM web site with a simple 
> form for reporting these issues?
> Charlotte
>>Delivered-To: techlady at techlady.com
>>From: Suzan Reed <suzan at suzanreed.com>
>>Date: Thu, 21 May 2015 21:14:11 -0700
>>To: Nick Allen <nick.allen.54 at gmail.com>
>>X-Mailer: Apple Mail (2.1085)
>>Cc: "HOT at openstreetmap.org" <hot at openstreetmap.org>
>>Subject: Re: [HOT] Problems saving in ID
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>>Nick and all,
>>Would someone be so kind as to add the information way below
>>to the "issues" at the link Nick sent to me? I had a dickens of a
>>time trying to provide the feedback at that link, and I thought I
>>was pretty good with stuff like that.
>>On May 21, 2015, at 1:31 AM, Nick Allen wrote: Hi, 
>>https://github.com/openstreetmap/iD/issues Should be the place to 
>>report problems. Nick (OSM=Tallguy) Humanitarian OpenStreetMap Team 
>>Member On 21 May 2015 09:25, "Suzan Reed" <suzan at suzanreed.com> 
>>wrote: For some time I've been having problems saving when using ID. 
>>I don't know who to report this to. Can someone direct me the person 
>>or people who can fix the ID editor? Or send the following to them? 
>>Suzan Here are the issues: 1. After Saving edits, unlocking the 
>>Task, and going to another Task, a dialog box appears with two icons 
>>that indicates past edits have not saved, and asks if I want to 
>>restore the edits and save them. When saved, I believe these over 
>>write the last Task, doubling the images. 2. Other times another 
>>dialog box appears: "Errors occured while trying to save Bad 
>>Gateway. The proxy server received an invalid response from an 
>>upstream server. Apache/2.4.7 (Ubuntu) Server at 
>>www.openstreetmap.org Port 80"  (html tags have been removed for 
>>brevity.) When Saving after getting this kind of dialog box, the 
>>Save button has to be pressed several times. There can be long 
>>delays. Eventually the edits Save and I get the dialog that shows 
>>they are being saved and the blue images in the left column appear. 
>>_______________________________________________ HOT mailing list 
>>HOT at openstreetmap.org https://lists.openstreetmap.org/listinfo/hot 
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> Charlotte Wolter
> 927 18th Street Suite A
> Santa Monica, California
> 90403
> +1-310-597-4040
> techlady at techlady.com
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