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Robert et al,<br><br>
<x-tab> </x-tab>Surely
there are other ways to communicte with developers other than Github. Is
that the only thing they respond to? I don't think so.<br>
<x-tab> </x-tab>Github has
an odd-looking interface (to most people), and it's not really clear how
to use it, unless you are familiar with it, which, it seems, you are.
Also it has its own little language (what does "fork" mean and
what does it have to do with reporting a problem?). <br>
<x-tab> </x-tab>However,
most people do know how to fill out an online form when there is a
problem. Does Microsoft send me to Github when I have a problem with
Windows? Does my high-speed cable provider send me to Github when I can't
download? No, because no one would understand it. Guys, sometimes the
simpler solution is the best.<br>
<x-tab> </x-tab>I think
most developers can read a simple problem report and respond. How they
choose to work together to solve the issue is their business. Probably
they would use Github, because they are familiar with Github. But don't
send me there!<br><br>
Charlotte<x-tab> </x-tab><br><br>
<br>
At 10:25 AM 5/22/2015, you wrote:<br>
<blockquote type=cite class=cite cite="">Hi Charlotte,<br><br>
The intention of putting issue reporting there is to create information
that's *actionable* for the (primarily Mapbox) folks who maintain and
develop iD. That way problems are automatically linked to solutions. As
you can tell, I gently disagree with your assessment of github's utility.
I'm not a developer but I find it really useful for communicating to
developers, who, after all, are the ones to fix things.<br><br>
That being said, could you maybe explain how Github is poor for reporting
issues with iD? If you can maybe explain your frustrations further we can
understand how to either better explain Github to new users *or* create
new processes that better match your needs as a user. I’m not opposed
to the latter but I would hope to give Github a shot instead of inventing
yet another process.<br>
<br>
Cheers,<br>
Robert<br><br>
—<br>
Sent from <a href="https://www.dropbox..com/mailbox">Mailbox</a>
<br><br>
<br>
On Fri, May 22, 2015 at 1:07 PM, Charlotte Wolter
<<a href="mailto:techlady@techlady.com">techlady@techlady.com</a>>
wrote:<br>
<dl><br>
<dd>Suzan,<br><br>
<dd>You're not alone. Github was designed for people writing <br>
<dd>software. It is an absolutely terrible way to report issues with iD
<br>
<dd>or anything else.<br>
<dd>Why isn't there a page on the OSM web site with a simple <br>
<dd>form for reporting these issues?<br><br>
<dd>Charlotte<br><br>
<br>
<dd>>Delivered-To: techlady@techlady.com<br>
<dd>>From: Suzan Reed <suzan@suzanreed.com><br>
<dd>>Date: Thu, 21 May 2015 21:14:11 -0700<br>
<dd>>To: Nick Allen <nick.allen.54@gmail.com><br>
<dd>>X-Mailer: Apple Mail (2.1085)<br>
<dd>>Cc: "HOT@openstreetmap.org"
<hot@openstreetmap.org><br>
<dd>>Subject: Re: [HOT] Problems saving in ID<br>
<dd>>X-BeenThere: hot@openstreetmap.org<br>
<dd>>X-Mailman-Version: 2.1.16<br>
<dd>>List-Id: Humanitarian OpenStreetMap Team
<hot.openstreetmap.org><br>
<dd>>List-Unsubscribe:
<<a href="https://lists.openstreetmap.org/options/hot" eudora="autourl">
https://lists.openstreetmap.org/options/hot</a>>,<br>
<dd>>
<<a href="mailto:hot-request@openstreetmap.org?subject=unsubscribe" eudora="autourl">
mailto:hot-request@openstreetmap.org?subject=unsubscribe</a>><br>
<dd>>List-Archive:
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http://lists.openstreetmap.org/pipermail/hot/</a>><br>
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<<a href="mailto:hot@openstreetmap.org" eudora="autourl">
mailto:hot@openstreetmap.org</a>><br>
<dd>>List-Help:
<<a href="mailto:hot-request@openstreetmap.org?subject=help" eudora="autourl">
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<<a href="https://lists.openstreetmap.org/listinfo/hot" eudora="autourl">
https://lists.openstreetmap.org/listinfo/hot</a>>,<br>
<dd>>
<<a href="mailto:hot-request@openstreetmap.org?subject=subscribe" eudora="autourl">
mailto:hot-request@openstreetmap.org?subject=subscribe</a>><br>
<dd>>X-RR-Connecting-IP: 107.14.168.6:25<br>
<dd>>X-Authority-Analysis: v=2.1 cv=ae/vnHYt c=1 sm=1 tr=0 <br>
<dd>>a=s24Y6Gjpp1c7EhQxjb5ZoQ==:117 a=CRRwbcOFI+X/mpt5jVcafw==:17
<br>
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<dd>>X-Cloudmark-Score: 0<br>
<dd>><br>
<dd>>Nick and all,<br>
<dd>><br>
<dd>>Would someone be so kind as to add the information way below<br>
<dd>>to the "issues" at the link Nick sent to me? I had a
dickens of a<br>
<dd>>time trying to provide the feedback at that link, and I thought
I<br>
<dd>>was pretty good with stuff like that.<br>
<dd>><br>
<dd>>Suzan<br>
<dd>><br>
<dd>>On May 21, 2015, at 1:31 AM, Nick Allen wrote: Hi, <br>
<dd>
><a href="https://github.com/openstreetmap/iD/issues" eudora="autourl">
https://github.com/openstreetmap/iD/issues</a> Should be the place to
<br>
<dd>>report problems. Nick (OSM=Tallguy) Humanitarian OpenStreetMap
Team <br>
<dd>>Member On 21 May 2015 09:25, "Suzan Reed"
<suzan@suzanreed.com> <br>
<dd>>wrote: For some time I've been having problems saving when using
ID. <br>
<dd>>I don't know who to report this to. Can someone direct me the
person <br>
<dd>>or people who can fix the ID editor? Or send the following to
them? <br>
<dd>>Suzan Here are the issues: 1. After Saving edits, unlocking the
<br>
<dd>>Task, and going to another Task, a dialog box appears with two
icons <br>
<dd>>that indicates past edits have not saved, and asks if I want to
<br>
<dd>>restore the edits and save them. When saved, I believe these over
<br>
<dd>>write the last Task, doubling the images. 2. Other times another
<br>
<dd>>dialog box appears: "Errors occured while trying to save Bad
<br>
<dd>>Gateway. The proxy server received an invalid response from an
<br>
<dd>>upstream server. Apache/2.4.7 (Ubuntu) Server at <br>
<dd>><a href="http://www.openstreetmap.org" eudora="autourl">
www.openstreetmap.org</a> Port 80" (html tags have been removed for
<br>
<dd>>brevity.) When Saving after getting this kind of dialog box, the
<br>
<dd>>Save button has to be pressed several times. There can be long
<br>
<dd>>delays. Eventually the edits Save and I get the dialog that shows
<br>
<dd>>they are being saved and the blue images in the left column
appear. <br>
<dd>>_______________________________________________ HOT mailing list
<br>
<dd>>HOT@openstreetmap.org
<a href="https://lists.openstreetmap.org/listinfo/hot" eudora="autourl">
https://lists.openstreetmap.org/listinfo/hot</a> <br>
<dd>>_______________________________________________ HOT mailing list
<br>
<dd>>HOT@openstreetmap.org
<a href="https://lists.openstreetmap.org/listinfo/hot" eudora="autourl">
https://lists.openstreetmap.org/listinfo/hot</a><br><br>
<dd>Charlotte Wolter<br>
<dd>927 18th Street Suite A<br>
<dd>Santa Monica, California<br>
<dd>90403<br>
<dd>+1-310-597-4040<br>
<dd>techlady@techlady.com<br>
<dd>Skype: thetechlady<br><br>
<br><br>
<dd>_______________________________________________<br>
<dd>HOT mailing list<br>
<dd>HOT@openstreetmap.org<br>
<dd>
<a href="https://lists.openstreetmap.org/listinfo/hot" eudora="autourl">
https://lists.openstreetmap.org/listinfo/hot</a><br><br>
</dl></blockquote>
<x-sigsep><p></x-sigsep>
Charlotte Wolter<br>
927 18th Street Suite A<br>
Santa Monica, California<br>
90403<br>
+1-310-597-4040<br>
techlady@techlady.com<br>
Skype: thetechlady<br><br>
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