[Osmf-talk] Applications creating notes

[Pierre Béland]

Note application would be more effective if the contributor could add a georeferenced picture to support the Note.  Having a confirmation with a picture  would encourage others to look at and fix.
 
Pierre 
 

    Le vendredi 19 mai 2023 à 06 h 52 min 28 s UTC−4, Christopher Beddow <christopher.beddow at gmail.com> a écrit :  
 
 Brian I think you have a good summary of a user journey here, but I would not say it's even the map editing being intimidating (it can be and if you ask friends and family even what I think is well designed in iD/Rapid could be construed as impossible to understand by someone else), but I think it can also be a level of effort. I am not very motivated myself to fill out surveys or leave reviews when I am traveling, only in exceptional cases. But quick reminders to do a rating or confirm something are low effort and I go for it. 
Again, Google is very good at this. Airbnb, Über/Luft, and Booking are good at it lately, by prompting users to only spend 30 seocnds or less providing info like "did this accomodation have all soap and shampoo you needed?" or "what did you enjoy about this taxi ride (pick options like clean interior, friendly driver, good driving, etc)". 
As somebody who loves editing the map, having hints like these given to me as raw material, especially aggregating as "insights" (which I would love to hack on as a data engineer), would be a gold mine of good information to enrich areas. Lower effort can mean lower quality, but higher volume, and often converge to some valuable consensus information. 
On Fri, May 19, 2023, 11:49 Brian M. Sperlongano <zelonewolf at gmail.com> wrote:


On Fri, May 19, 2023 at 3:34 AM Alexander Heinlein <alexander.heinlein at web.de> wrote:

What is worse, having (almost) no user feedback or having more user feedback than we can handle (today)?

Think about it from the perspective of an ordinary user of an app, that knows nothing about map editing and isn't one of us map nerds. Somehow they learn that OpenStreetMap powers their app and they head over to our web site to see if they can fix whatever problem.  They're intimidated by the idea of editing a map, think it's too hard, but instead see that there's this note option.  So they leave a note, explaining that such and such is wrong.  However, nobody looks at the note for months or even years.  All the user understands is that "they reported the problem to the open street maps people and nothing got fixed."  Now, I don't have the statistics to say whether what I described is more or less common than someone's note getting resolved quickly, but I could absolutely see "too much feedback" being just as harmful or worse than not enough._______________________________________________
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