[openstreetmap/openstreetmap-website] Should we provide installation support? (#1692)

Matt Amos notifications at github.com
Wed Nov 29 12:56:12 UTC 2017


> Well if we had people queueing up to deal with such issues then sure

If @gravitystorm and I are willing to give it a go, shall we do a trial run for a few months to see if it's sustainable?

> I fear it would just people false hope and that those issues would languish unanswered for evermore.

Yes, I agree we shouldn't let these issues (or any issues) remain unanswered indefinitely. Perhaps if we run a trial and see what the average response time is? It might be helpful to categorise things (such as `support-wanted`) so that it's clear what the next (or first) step should be, and who can do it. And I'm sure there must be Github-based tools for doing issue triage, perhaps we could look into them also.


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