[openstreetmap/openstreetmap-website] Get reported issues into OTRS (#1903)

[Andy Allan]

I think we need to discuss and agree the different scopes of "moderators" and "DWG". I've previously thought that there would be a lot of moderation work (e.g. deleting spam diary entries) that don't need to have any DWG involvement at all.

But is this how other people see it? Or is there actually a 1:1 correlation between accounts with the moderator flag and DWG members? Unfortunately there's no public list of moderators (or admins, maybe I should add this to the code) so it's hard for me to figure out the current situation, never mind plan for the future. I don't know what percentage of "moderator issues" are currently being dealt with by DWG members, and whether they feel like the two concepts are interchangeable.

There's also the case of escalating issues. It's currently possible for issues to be dealt with by moderators and escalated to admins if necessary. Do we need to separate out the concepts of "stuff DWG deals with" from "the rest of the issues assigned to the moderators"?

Again, it's hard for me to deal with this, since I don't actually get to see what's in the issues list and how it's being dealt with! I'm neither an admin nor a moderator on the osm.org deployment, so I need to rely on feedback from everyone else involved.

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