[openstreetmap/openstreetmap-website] Get reported issues into OTRS (#1903)

[SomeoneElseOSM]

> Do you do all this for diary entry spam too? Or something different?

Diary spam goes to admins rather than moderators, so no.

"notes spam" does come to moderators, and the answer for that is "sometimes".  If it's a known spammer (usually not a known account but a familiar type of spam from a group that hasn't responded in the past) and there's no further user interaction needed then I just hide the note.

If there is some user interaction needed (e.g. when people report as spam things that aren't) I tend to create an OTRS ticket, PM the person who reported it, copy that PM into OTRS, resolve the OSM issue and close the OTRS ticket.

Also to be clear different DWG members are using different workflows - I notice that mavl tends to add a comment to say "I'm working on this" rather than resolving immediately, as I have been doing.

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