[openstreetmap/openstreetmap-website] Get reported issues into OTRS (#1903)

Paul Norman notifications at github.com
Sun Jun 17 00:20:49 UTC 2018


We've merged the moderator branch, so people can now report issues that need to make it to the DWG. People with the moderator flag (DWG and admins) can see the issues.

It was raised [in review](https://github.com/openstreetmap/openstreetmap-website/pull/1576#issuecomment-379226550) that we needed to look at the interface between getting a report and the DWG being able to act.

Right now that is lacking. Reporting an issue does **not** get it into OTRS, which is where we do our work. This means I need to either reply to the issue telling them to contact the Data Working Group by email instead of out of band comms, copy it myself, or ignore the issue. The first is unhelpful, the second is not going to happen based on experience, and the third is unhelpful and what's going to happen in practice.

Until we figure out how we get issues from a report into a form we can act on, can we disable reporting of stuff that normally goes to the DWG?

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