[openstreetmap/openstreetmap-website] Usability issues with the "report" feature regarding notes (#3071)

[Frederik Ramm]

I think that we need to think about more community self-service, not less. Therefore reports of the kind "someone should do something about that but not me" should be reserved for situations in which the community cannot help themselves. A useless note can be closed by anyone, just like an error on the map can be fixed by anyone; the fact that your user name is publicly linked to the activity is part of OSM's fabric. Encouraging a "someone should fix this" mentality puts us on the path of needing a paid help desk team in the future. Let's try to avoid that. If you're uncomfortable closing a useless note then ask a friend or bring it up on IRC or so, but don't count on moderators who might even have to employ machine translation to even understand your report as well as the note itself. That just doesn't scale.

You are viewing this through the "spam" lens but the more frequent situation is really more like one person writing "houses missing here" and the other person reporting that note as "this is not helpful" or so - spam notes less frequently reported. 

I don't think I've ever seen a report on a resolved note, certainly not an OLD resolved note, and frankly, if someone made it their hobby to dig out old notes and report them as spam I'd probably ask them to find another hobby. Reporting something - at least currently - means "I want another volunteer to spend their time looking at this", and this is a request that should not be made lightly.

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