[openstreetmap/openstreetmap-website] Usability issues with the "report" feature regarding notes (#3071)

[Frederik Ramm]

As one of the people processing the "reports" that are made on the OSM web site, I notice a frequent pattern where people "report" a note instead of just closing it. DWG frequently receives reports of "this note is spam", "this note is useless", "this note refers to something already mapped", "this note has a wrong name". Sometimes, looking at the history of the note, it seems that the reporter had already resolved/closed the note, then re-activated it just to report it. 

I think that there is a two-fold issue here:

1. Many users seem not to understand that, if they encounter a useless note, they can just write a comment and close it, and instead they choose to "report" it (this may partly be a translation issue, I have a hunch that we receive more "useless note" reports from e.g .France and Asia than from English or German speaking countries);
2. Some users do close a note and are then confused by it not going away.

It would be great if we could improve user guidance here. For the 2nd issue, maybe it is possible to display a flash notice after closing a note that explains "Thank you for closing this note. It will remain on the map for another 24 hours and then go away automatically." or so. For the 1st issue, perhaps the "report this note" link should be surrounded with an explanation: "If this note contains sensitive information that needs to be removed by an admin, click here to report it. For all other cases, you can put a comment below and close the note yourself." 

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https://github.com/openstreetmap/openstreetmap-website/issues/3071
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