[openstreetmap/openstreetmap-website] Report changesets (PR #4370)

[Frederik Ramm]

I share gravitystorm's concerns (the DWG doesn't want to be the "please fix the map for me because I cannot be bothered" team) but TomH is also right, currently people will just report the "user" instead and nothing is gained.

So this pull request doesn't make anything worse in my opinion.

In the long run, if we want to keep the "report" function on the web site, we will have to find a way to let the community-at-large deal with certain types of reports. Admins/Moderators could maybe still triage everything that comes in, but there should be a way to say "this is something the community can handle" and then it goes into a queue where everyone, or maybe everyone with more than a thousand edits or something like that, can handle it.
 
(In case this isn't bleedlingly obvious, the reporting system currently doesn't have an easy way to interact with the complainant. There is way to no easy way to close an issue and fire off a friendly message to the user saying "please fix this yourself" or so, instead you have to manually write user-to-user messages and copy them, and any responses received, into the ticket if you want to keep a record. DWG solves this by copying nearly every issue into OTRS and tracking it from there, an option that would not be available to the community-at-large, so if the handling of issues is opened up to a wider group of people, that would also have to be tackled.)


-- 
Reply to this email directly or view it on GitHub:
https://github.com/openstreetmap/openstreetmap-website/pull/4370#issuecomment-1829475366
You are receiving this because you are subscribed to this thread.

Message ID: <openstreetmap/openstreetmap-website/pull/4370/c1829475366 at github.com>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.openstreetmap.org/pipermail/rails-dev/attachments/20231128/664e49fd/attachment.htm>