[Strategic] User feedback or What does the community want / miss / annoy

[Tom Hughes]

On 27/05/11 05:12, Kai Krueger wrote:

> In addition to usability testing that some are currently doing, it would
> possibly be good to gather some more statistics of what people want to
> do with the homepage, what is currently missing and what bothers people
> most with the current design.

Voting for features is a really bad idea unless (a) you have guaranteed 
resource to make the leading results happen and (b) you are prepared to 
implement at least some of the leading results not matter what they are 
or how far they may be removed from your goals. Neither of those things 
is true in our case.

Basically if you stage a vote and then two years later none of the top 
ten things have happened then all you will have done is to raise 
expectations and then shatter them.

Voting is an even worse idea when it comes to UI and usability issues as 
it assumes that the kind of person who will vote (invariably that will 
be the people with the most extreme views) know what is best for the 
majority of users (who will be completely different sorts of users).

Tom

-- 
Tom Hughes (tom at compton.nu)
http://compton.nu/