[OSM-talk] Big sponsors (was: WolframAlpha uses OpenStreetMap data)

[SteveC]

On Jun 17, 2010, at 10:47 PM, Anthony wrote:

> On Fri, Jun 18, 2010 at 12:40 AM, SteveC <steve at asklater.com> wrote:
> 
> On Jun 17, 2010, at 10:36 PM, Anthony wrote:
> > Anyway, if your point in this thread is just defending yourself against what you see as an attack from Frederick, feel free to ignore this.  But if you'd like some ideas on how to create a system to allow OSM users to easily "get feedback quickly from a real human being", I think you ought to look beyond Uservoice.
> 
> I do!
> 
> I do. I do. I do!
> 
> I keep saying that. The point though is that uservoice, in about 5 minutes, would provide a _ton_ of feedback and engagement especially from novice users who will otherwise just go away.
> 
> As would OTRS.  Or even just an unmoderated, anyone-can-post-without-being-subscribed mailing list staffed by some faithful volunteers who could provide more friendly responses than http://permalink.gmane.org/gmane.comp.gis.openstreetmap/50322 (which is not to pick on Richard - his response was to an OSM regular and not a newbie - the fact of the matter is that a newbie wouldn't have even found the list in the first place).

No - here I have to disagree. OTRS is a horrible system, whereas uservoice is easypeasy. As I said on IRC just now - I don't care about uservoice specifically, there are lots of similar services around but the workflow is very nice.

Steve

stevecoast.com