[uMap] Technical error iframe

Fri Dec 3 12:02:06 UTC 2021

Hello team !

I forward you an e-mail sent by the team of elementor plugin(wordpress) 
about an issue i have with iframe code on my website.

They said there is an issue in the console - https://prnt.sc/21j63rp. 
But it seems not to be the reason of my problem. So is just to inform 
you.

Have a good day !

Pierre.

-------- Courriel original --------
Objet: Re: technical error  admin ajax php
Date: 2021-12-03 10:49
De: Technical Support <support at elementor.com>
À: contact at zoomkite.com
Répondre à: support at elementor.com

  Hey there Pierre,
When I visit your website from my laptop, the map is there. But when I
visit it from the phone, it's showing a gray area.

However, this is not related to the Elementor. We haven't made any
changes to iFrame or HTML widgets recently. Upon deeper inspection, I've
found this issue in the console - https://prnt.sc/21j63rp.
It seems that OpenStreetMap is using some deprecated functions. I'm not
sure if this is causing the issue, but the best would be to contact the
map creator and ask them to look into this for you.
The next thing I've discovered is that if you disable W3 Total Cache and
Penci Shortcodes & Performance plugins, the map is also showing on the
mobile phone.

We are constrained with support to third-party plugins and services
since we don't have access to accounts or their codebases, so,
unfortunately, if you want to continue using this plugin, I can only
direct you to the plugin authors and ask them if there is a conflict on
their side.

I apologize for any frustration. We are continuously working on
extending the Elementor functionality, but as I mentioned, we are
limited with support to other services.

I hope they will resolve your issue.
If you need any help with Elementor, please let me know.

Kind regards,
Srdjan

Srdjan Marinkovic
Elementor T2 support specialist

Elementor.com [4] Become an Elementor expert, follow us:
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> On Thu, Dec 2, 2021 at 10:12 PM <contact at zoomkite.com> wrote:
> 
> Hello,
> 
> Finnaly I found something wrong since elementor update. On page :
> https://zoomkite.com/carte-interactive-spots-professionnel-kitesurf/ .
> On this page i use a tierce map from :
> https://umap.openstreetmap.fr/fr/
> with iframe integration.
> 
> When i'm login on this page in or i use elementor builder, i see the
> map. When i'm logout or i use a view on smartphone, map doesn't show.
> 
> I tried to desactivate cache plugin and caching theme. I tried to use
> a
> shortcode plugin for iframe too but nothing works.
> 
> Map worked well before. Was there an update whith personalized html
> module or iframe in elementor ?
> 
> Thanks !
> 
> Pierre.
> 
> Le 2021-12-02 09:42, Technical Support a écrit :
> 
> On Thu, Dec 2, 2021 at 8:42 AM <support at elementor.com> wrote:
> 
> Hey Pierre,
> 
> As long as it's not affecting your website, it's totally fine.
> Errors like this can happen occasionally, but if they are not repeated
> on a regular basis, you should be good.
> 
> In case this happens again, please contact us again, and someone will
> look into it.
> 
> Kind regards,
> Srdjan
> 
> On Wed, Dec 1, 2021 at 5:59 PM <contact at zoomkite.com> wrote:
> 
> Hello,
> 
> thank you for this explanation. Yes this message from wordpress came
> just after i've updated elementor pro.
> 
> As i explained in my first message, Yesterday i had a problem with
> elementor pro update. I couldnt use update function in extensions list
> because new version couldnt be found. So i downloaded the new version
> plugin on your website and used "add new" in extension list. After
> that,
> wordpress told me : elementor pro was updated correctly but he sent me
> this error message in my mails.
> 
> If it's normal, all is fine. There isnt other problem on my website
> that
> i can see. Just a conflict in builder with a crocoblock post module
> but
> they told me its will be fix soon :)
> 
> Thanks for your time and yours explanations !
> 
> Have a good day !
> 
> Pierre.
> 
> Le 2021-12-01 15:48, Technical Support a écrit :
> 
> On Wed, Dec 1, 2021 at 2:48 PM <support at elementor.com> wrote:
> 
> Hi there Pierre,
> Thank you for contacting Elementor support. I've inspected your
> website, and everything seems fine from our end.
> This error might occur when updating the plugin.
> Have you noticed anything not working on your website? Have you made
> any changes except updating Elementor recently?
> 
> The 0 that comes when you visit admin-ajax.php is normal since you
> shouldn't access this file by targeting the URL.
> 
> Please, let me know if there is something on your website that is not
> working correctly.
> If the issue doesn't occur again, it seems that it is a one-time
> error, most likely because you've updated from 3.4.2 > 3.5.2, so our
> data updater didn't pick up the versions in between.
> 
> I'll wait for your reply.
> Kind regards,
> Srdjan
> 
> On Wed, Dec 1, 2021 at 2:23 PM <support at elementor.com> wrote:
> 
> Thank you for the access. I have engaged my Tier 2 colleagues to
> assist you further. Please do not hesitate to contact us if you have
> any questions, concerns, or additional details related to your case.
> Otherwise, we will be in touch soon with an update.
> 
> Best Regards,
> 
> On Wed, Dec 1, 2021 at 2:10 PM <contact at zoomkite.com> wrote:
> 
> Hello,
> 
> Thanks for the quick answer !
> 
> Principals functions of my website isn't broke, i've access to admin
> panel. All seems good in users view and admin panel. But when i go on
> admin-ajax.php page as wordpress asks me in his mail (copy in
> attchment), it return to me "0".
> 
> I've created an access for your team if you need to check :
> 
> url connect : https://zoomkite.com/connexion/
> id: elementor
> pass : 7Ss$uXcSkedP1tHFEYJ6s6Q^
> 
> Thanks,
> 
> Pierre.
> 
> Le 2021-12-01 14:16, Technical Support a écrit :
> 
> On Wed, Dec 1, 2021 at 1:16 PM <support at elementor.com> wrote:
> 
> Hi Pierre,
> 
> Thank you for contacting us.
> 
> I apologize our plugin crashed your site. I will do my best to help.
> 
> To troubleshoot this issue, follow these instructions:
> 1. If you’re locked out of your WordPress dashboard, open the
> recovery email [1] sent to you from WordPress. Click the link in that
> email to gain access to your site’s WordPress dashboard once again.
> 2. Deactivate all plugins apart from Elementor and Elementor pro. If
> this helps, reactivate them one by one to find the culprit.
> 3. If this doesn't work, switch your theme temporarily to Twenty
> Nineteen and see if that helps.
> 4. If this doesn't work, make sure to always use the updated versions
> of Elementor and Elementor Pro.
> 5. If this doesn't work, make sure your WordPress site meets the
> basic requirements recommended for Elementor. You can check this in
> your WP Dashboard > Elementor > System Info. If needed, you can ask
> your hosting provider to make these changes [2] for you.
> 
> 
> Learn more here:
> Fatal error after updating or installing Elementor [3]
> 
> I hope this helps.
> 
> What to do next?
> If the issue persists and you need further assistance, please follow
> these steps:
> 1. Create a brief screencast of the issue, so we can better understand
> it.
> 2. Send us temporary login credentials to your WordPress Dashboard, so
> we can take a closer look.
> 3. In addition, backup your entire site using any backup plugin you
> choose (as a matter of precaution). You can also clone a staging
> environment so we can troubleshoot there without affecting the site.
> 
> 
> Looking forward to your reply.
> 
> Best Regards,
> 
> On Wed, Dec 1, 2021 at 1:10 PM <support at elementor.com> wrote:
> 
> Pro/Free User Auto-Response Sent
> 
> On Wed, Dec 1, 2021 at 1:10 PM <contact at zoomkite.com> wrote:
> 
> Email: contact at zoomkite.com
> Summary: technical error admin ajax php
> Description: Hi team ! Ive received an email from wordpress who
> explain me there is an error with elementor pro plugin (copy in
> attachment).
> 
> Admin-ajax.php send to me a zero in respond.
> 
> Yesterday i had a problem with elementor pro update. I couldnt use
> update function in extensions list because new version couldnt be
> found. So i downloaded the new version plugin on your website and used
> "add new" in extension list. After that, wordpress told me : elementor
> pro was updated correctly.
> 
> I cant understand where this error from.
> 
> Can you help me ?
> 
> Ps: ive already send an email to my host (o2switch). They told me
> contact elementor pro support.
> Attached Files:
> 
https://my.elementor.com/wp-content/uploads/sites/2/gravity_forms/22-8fa82d82d4bd295a437b035bfb146a16/2021/12/copie-email-wordpress-elementor-zoomkite.txt
> 
https://my.elementor.com/wp-content/uploads/sites/2/gravity_forms/22-8fa82d82d4bd295a437b035bfb146a16/2021/12/system-info-zoomkite.com-01-12-2021.txt
> Have you tried to deactivate plugins:
> Subject within Billing:
> What do you want a refund for?:
> URL: https://zoomkite.com/

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[3] 
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