[HOT] Fwd: Re: Validating & TM2 - a send message button?

[Blake Girardot]

On 8/30/2014 9:32 AM, Pierre Béland wrote:
> Charlotte,
>
> Crowdmapping, especially for major activations like the current Ebola
> Outbreak, this mean a lot of new contributors, with mapping problems and
> need to support them. And we see a lot of turnover. When we say that
> 1,000 contributors have mapped. In fact, for many of them, this is less
> then 100 objects. How to retain these people, make them like to
> contribute and learn rapidly. To do so, I prefer a social approach where
> it is easy for these persons to communicate and ask questions. The same
> with the coordinators, have the capacity to join rapidly the
> contributors to the various tasks.
>
>
> Pierre
>

Hi Pierre,

I think lack of feedback is a contributing factor in people drifting 
away. I agree with you 100% we need to engage people as soon as possible 
once they start.

If we are going to rely on people doing more to join and engage with the 
HOT community, we are going to have to do more to make sure they know how.

For example: I'd like to see text on every Project at the bottom that 
says something like "Live help, ask questions, get feedback...." with a 
link to the web browser irc client.

People are getting more and more familiar with "live help chat" type 
things and I'd like to see more new people asking questions in the irc 
channel.

But back to this topic, we are seeing more people saying they want more 
feedback than they are getting now, especially it seems the people on 
the ground who brought this topic up up. And for some reason they are 
not finding the irc channel or the HOT mailing list so I would like to 
try some more ways to help them get feedback.

I still think the basic suggestion of optional email of comments for 
tasks that someone closes when it is validated is a very good and small 
step in that direction, and it is a direct response to mapper's request 
for such functions.

I also do not see it as an either/or suggestion with what you say about 
increasing engagement, in fact, if they opt into getting comments on 
validation, that is another opportunity to make sure they know about the 
other ways to get feedback at the bottom of the emails we send out.


Cheers,
Blake