[HOT] Fwd: Re: Problems saving in ID

Carl von Einem carl at einem.net
Fri May 22 20:06:30 UTC 2015

Hi Charlotte,

instead of forking a project when you have logged in to GitHub just 
locate the search bar and search for "iD". This should lead you to the 
openstreetmap/iD project. Click on that. Now look for a link "Issues". 
There you will see a list of already reported issues (bugs). Try the 
"Filter" search bar to find bug reports that cover your problem. If 
that's too complicated just press the "New issue" button and describe 
what has happened (preferably in a way so that developers can follow 
your procedure).

Since your signature says something about "techlady" I'm pretty sure 
you're open to some good background information:

And a story about GitHub on wired.com

Hope that helps,

Charlotte Wolter wrote on 22.05.15 20:37:
> Robert et al,
> Surely there are other ways to communicte with developers other than
> Github. Is that the only thing they respond to? I don't think so.
> Github has an odd-looking interface (to most people), and it's not
> really clear how to use it, unless you are familiar with it, which, it
> seems, you are. Also it has its own little language (what does "fork"
> mean and what does it have to do with reporting a problem?).
> However, most people do know how to fill out an online form when there
> is a problem. Does Microsoft send me to Github when I have a problem
> with Windows? Does my high-speed cable provider send me to Github when I
> can't download? No, because no one would understand it. Guys, sometimes
> the simpler solution is the best.
> I think most developers can read a simple problem report and respond.
> How they choose to work together to solve the issue is their business.
> Probably they would use Github, because they are familiar with Github.
> But don't send me there!
> Charlotte
> At 10:25 AM 5/22/2015, you wrote:
>> Hi Charlotte,
>> The intention of putting issue reporting there is to create
>> information that's *actionable* for the (primarily Mapbox) folks who
>> maintain and develop iD. That way problems are automatically linked to
>> solutions. As you can tell, I gently disagree with your assessment of
>> github's utility. I'm not a developer but I find it really useful for
>> communicating to developers, who, after all, are the ones to fix things.
>> That being said, could you maybe explain how Github is poor for
>> reporting issues with iD? If you can maybe explain your frustrations
>> further we can understand how to either better explain Github to new
>> users *or* create new processes that better match your needs as a
>> user. I’m not opposed to the latter but I would hope to give Github
>> a shot instead of inventing yet another process.
>> Cheers,
>> Robert
>>>> Sent from Mailbox <https://www.dropbox..com/mailbox>
>> On Fri, May 22, 2015 at 1:07 PM, Charlotte Wolter
>> <techlady at techlady.com <mailto:techlady at techlady.com>> wrote:
>>     Suzan,
>>     You're not alone. Github was designed for people writing
>>     software. It is an absolutely terrible way to report issues with iD
>>     or anything else.
>>     Why isn't there a page on the OSM web site with a simple
>>     form for reporting these issues?
>>     Charlotte
>>     >Delivered-To: techlady at techlady.com
>>     >From: Suzan Reed <suzan at suzanreed.com>
>>     >Date: Thu, 21 May 2015 21:14:11 -0700
>>     >To: Nick Allen <nick.allen.54 at gmail.com>
>>     >X-Mailer: Apple Mail (2.1085)
>>     >Cc: "HOT at openstreetmap.org" <hot at openstreetmap.org>
>>     >Subject: Re: [HOT] Problems saving in ID
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>>     >Nick and all,
>>     >
>>     >Would someone be so kind as to add the information way below
>>     >to the "issues" at the link Nick sent to me? I had a dickens of a
>>     >time trying to provide the feedback at that link, and I thought I
>>     >was pretty good with stuff like that.
>>     >
>>     >Suzan
>>     >
>>     >On May 21, 2015, at 1:31 AM, Nick Allen wrote: Hi,
>>     >https://github.com/openstreetmap/iD/issues Should be the place to
>>     >report problems. Nick (OSM=Tallguy) Humanitarian OpenStreetMap Team
>>     >Member On 21 May 2015 09:25, "Suzan Reed" <suzan at suzanreed.com>
>>     >wrote: For some time I've been having problems saving when using ID.
>>     >I don't know who to report this to. Can someone direct me the person
>>     >or people who can fix the ID editor? Or send the following to them?
>>     >Suzan Here are the issues: 1. After Saving edits, unlocking the
>>     >Task, and going to another Task, a dialog box appears with two icons
>>     >that indicates past edits have not saved, and asks if I want to
>>     >restore the edits and save them. When saved, I believe these over
>>     >write the last Task, doubling the images. 2. Other times another
>>     >dialog box appears: "Errors occured while trying to save Bad
>>     >Gateway. The proxy server received an invalid response from an
>>     >upstream server. Apache/2.4.7 (Ubuntu) Server at
>>     >www.openstreetmap.org <http://www.openstreetmap.org> Port 80"
>>     (html tags have been removed for
>>     >brevity.) When Saving after getting this kind of dialog box, the
>>     >Save button has to be pressed several times. There can be long
>>     >delays. Eventually the edits Save and I get the dialog that shows
>>     >they are being saved and the blue images in the left column appear.
>>     >_______________________________________________ HOT mailing list
>>     >HOT at openstreetmap.org https://lists.openstreetmap.org/listinfo/hot
>>     >_______________________________________________ HOT mailing list
>>     >HOT at openstreetmap.org https://lists.openstreetmap.org/listinfo/hot
>>     Charlotte Wolter
>>     927 18th Street Suite A
>>     Santa Monica, California
>>     90403
>>     +1-310-597-4040
>>     techlady at techlady.com
>>     Skype: thetechlady
>>     _______________________________________________
>>     HOT mailing list
>>     HOT at openstreetmap.org
>>     https://lists.openstreetmap.org/listinfo/hot
> Charlotte Wolter
> 927 18th Street Suite A
> Santa Monica, California
> 90403
> +1-310-597-4040
> techlady at techlady.com
> Skype: thetechlady
> _______________________________________________
> HOT mailing list
> HOT at openstreetmap.org
> https://lists.openstreetmap.org/listinfo/hot

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