[HOT] Fwd: Re: Fwd: Re: Problems saving in ID

Charlotte Wolter techlady at techlady.com
Sat May 23 14:57:59 UTC 2015


         This is my point exactly. Github works only for people who already
are "insiders," people who know how to use it. It doesn't work if you're
not used to it.
         We need a simple Problem Report form on the web site. If the coders
want to use Github to solve the problem, fine. They're welcome to it. But
for us ordinary people, we need something in simple direct English.
         By the way, there still are a couple of ongoing issues with iD
that no one seems to be tackling, despite reports on Github.


>Delivered-To: techlady at techlady.com
>Subject: Re: [HOT] Fwd: Re:  Problems saving in ID
>From: Suzan Reed <suzan at suzanreed.com>
>Date: Fri, 22 May 2015 16:37:23 -0700
>Cc: Charlotte Wolter <techlady at techlady.com>,
>  althio althio <althio.forum at gmail.com>
>To: Robert Banick <rbanick at gmail.com>,
>  HOT <hot at openstreetmap.org>
>X-Mailer: Apple Mail (2.1085)
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>Hi everyone!
>So I started working on the tutorial for Github, 
>feeling enthusiastic, and quickly realized the 
>workflow in Github delivers disasterous results.
>Once you login or sign up, which has to be done 
>before you can report and issue, you are 
>directed to a landing page that has nothing to 
>do with OpenStreetMaps, and instead asks you to 
>choose a plan and pay money. Yikes! What!?? How 
>did I get here? How do I find a way to report my problem? (https://github.com/)
>It took many clicks and searches that didn't 
>produce anything at all relevant to end up no where. (I took screen shots.)
>Finally! I clicked on the original link provided 
>by Nick and althio, and I was at the right page 
>and already signed in. Success! But not 
>intuitive. (Also, signing in is not easy once 
>you have an account as it asked me five 
>different times to give a new username. What!?? 
>I already have a username for Github! And now my 
>past usernames are taken? Really?)
>So this is my conclusion (I used to teach and 
>lecture on Usability so I hope this is of some help):
>1. Either find another tool that's much easier to use
>2. See if Github can be customized and "dumbed 
>down" so it delivers the correct landing page 
>for OpenStreetMaps, and further customize it by 
>deleting a lot of the other buttons (fork etc.) that appear now.
>or the KISS, easy, user-friendly solution
>3. Simply provide a web based email form, with 
>instructions to the user to add their OS, 
>browser, etc., that goes to the programming 
>group and have them copy and paste into Github. 
>(Happy to help format and write so it's easy to understand for the user.)
>Bottom line:
>As it is, I don't think many 
>non-IT/programming/scientific people are going 
>to figure out how to report an issue. Therefore, 
>programming isn't going to know there's an 
>issue, and the non-tech user public will 
>continue to have a really bad experience, say 
>with iD not saving and oddball dialog boxes, and 
>doubling or even tripling the number of 
>buildings and roads on a tile through multiple 
>saves that make the validator do a lot of extra work. Not good.
>~ Software that doesn't work makes OSM and HOT look bad.
>~ Easy solutions make OSM and HOT look good and the public user feel happy.
>I really did want to write the tutorial, but goodness, Github is a hot mess!
>I bow to the programmers who like it.
>On May 22, 2015, at 10:25 AM, Robert Banick wrote:
>Hi Charlotte,
>The intention of putting issue reporting there 
>is to create information that’s *actionable* for 
>the (primarily Mapbox) folks who maintain and 
>develop iD. That way problems are automatically 
>linked to solutions. As you can tell, I gently 
>disagree with your assessment of github’s 
>utility. I’m not a developer but I find it 
>really useful for communicating to developers, 
>who, after all, are the ones to fix things.
>That being said, could you maybe explain how 
>Github is poor for reporting issues with iD? If 
>you can maybe explain your frustrations further 
>we can understand how to either better explain 
>Github to new users *or* create new processes 
>that better match your needs as a user. I’m not 
>opposed to the latter but I would hope to give 
>Github a shot instead of inventing yet another process.
>Sent from Mailbox
>On Fri, May 22, 2015 at 1:07 PM, Charlotte 
>Wolter <techlady at techlady.com> wrote:
>You're not alone. Github was designed for people writing
>software. It is an absolutely terrible way to report issues with iD
>or anything else.
>Why isn't there a page on the OSM web site with a simple
>form for reporting these issues?
> >Delivered-To: techlady at techlady.com
> >From: Suzan Reed <suzan at suzanreed.com>
> >Date: Thu, 21 May 2015 21:14:11 -0700
> >To: Nick Allen <nick.allen.54 at gmail.com>
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> >Cc: "HOT at openstreetmap.org" <hot at openstreetmap.org>
> >Subject: Re: [HOT] Problems saving in ID
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> >Nick and all,
> >
> >Would someone be so kind as to add the information way below
> >to the "issues" at the link Nick sent to me? I had a dickens of a
> >time trying to provide the feedback at that link, and I thought I
> >was pretty good with stuff like that.
> >
> >Suzan
> >
> >On May 21, 2015, at 1:31 AM, Nick Allen wrote: Hi,
> >https://github.com/openstreetmap/iD/issues Should be the place to
> >report problems. Nick (OSM=Tallguy) Humanitarian OpenStreetMap Team
> >Member On 21 May 2015 09:25, "Suzan Reed" <suzan at suzanreed.com>
> >wrote: For some time I've been having problems saving when using ID.
> >I don't know who to report this to. Can someone direct me the person
> >or people who can fix the ID editor? Or send the following to them?
> >Suzan Here are the issues: 1. After Saving edits, unlocking the
> >Task, and going to another Task, a dialog box appears with two icons
> >that indicates past edits have not saved, and asks if I want to
> >restore the edits and save them. When saved, I believe these over
> >write the last Task, doubling the images. 2. Other times another
> >dialog box appears: "Errors occured while trying to save Bad
> >Gateway. The proxy server received an invalid response from an
> >upstream server. Apache/2.4.7 (Ubuntu) Server at
> >www.openstreetmap.org Port 80" (html tags have been removed for
> >brevity.) When Saving after getting this kind of dialog box, the
> >Save button has to be pressed several times. There can be long
> >delays. Eventually the edits Save and I get the dialog that shows
> >they are being saved and the blue images in the left column appear.
> >_______________________________________________ HOT mailing list
> >HOT at openstreetmap.org https://lists.openstreetmap.org/listinfo/hot
> >_______________________________________________ HOT mailing list
> >HOT at openstreetmap.org https://lists.openstreetmap.org/listinfo/hot
>Charlotte Wolter
>927 18th Street Suite A
>Santa Monica, California
>techlady at techlady.com
>Skype: thetechlady
>HOT mailing list
>HOT at openstreetmap.org
>HOT mailing list
>HOT at openstreetmap.org

Charlotte Wolter
927 18th Street Suite A
Santa Monica, California
techlady at techlady.com
Skype: thetechlady

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