[Osmf-talk] Reaching out and diversity (Was: Re: AGM and board elections)

[Oleksiy Muzalyev]

Please, add to my previous message for clarity:

During verbal communication people often use folksy humor, strong words,
etc. to make a point, but in written communication it is less
understandable, as there is no physical presence, no kind smile, etc.,
and a message could be be misinterpreted. That's what I meant.

brgds
Oleskiy

On 30.09.2014 11:42, Oleksiy Muzalyev wrote:
> Good morning,
>
> I noticed several obvious communication errors in the discussions of
> recent days:
>
> - Usage of rude words. In verbal communication people can see that a
> speaker smiles, can feel the charisma of a person, but in a written
> communication they see just a rude word and can misinterpret the
> message. So it would be better to avoid rude words in an e-mail.
> Polite words, hard arguments.
>
> - The very moment a participant starts to use an impolite harsh tone,
> the argument is lost. Ungraciousness is a sign of weakness.
>
> - If one receives an e-mail with uncivil undertones, the best strategy
> is not to get involved into a rough exchange, not to declare "I go
> away" in a childlike manner, but to answer in a short, technocratic,
> businesslike way. Completely ignoring the discourteous part of a
> message is a very strong answer in itself. /"Silence is one of the
> hardest arguments to refute."/ /Josh Billings
>
> -/  A French mathematician, physicist, inventor, writer and
> philosopher Blaise Pascal wrote: "I would have written a shorter
> letter, but I do not have time" [1].
>
> - More than 80% of people who make a suggestion or a complaint
> (statistics from a claim handling training course) just want to
> /"improve the world"/. A sincere answer: "we see what you mean, and we
> will try harder" is enough, more often than not.
>
> With best regards
> Oleksiy
>
> [1] /"Je voudrais avoir écrit une lettre plus courte, mais je n’en ai
> pas le temps."// / http://fr.wikipedia.org/wiki/Blaise_Pascal
>
>
> _______________________________________________
> osmf-talk mailing list
> osmf-talk at openstreetmap.org
> https://lists.openstreetmap.org/listinfo/osmf-talk

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.openstreetmap.org/pipermail/osmf-talk/attachments/20140930/8acbbafa/attachment.html>