[Osmf-talk] Problems with skrill.com in the UK

john whelan jwhelan0112 at gmail.com
Tue Oct 4 00:07:47 UTC 2016


Would they be willing to dump the money back in Flattr?  Could you move a
lesser amount than 500 , say 50? At a time?  Could it be transferred
elsewhere?

Just idle thoughts.

Thanks John

On 3 Oct 2016 7:56 pm, "Frederik Ramm" <frederik at remote.org> wrote:

> Dear OSMF members,
> especially those in the UK -
>
>    over a year ago the OSMF openend an account with skrill.com, an
> England-based somewhat-competitor to PayPal. At the time, that was
> necessary to transfer funds we had received through Flattr into our bank
> account - Flattr would pay out to Skrill, and Skrill to our bank. Skrill
> made the usual promises ("click here to open an account, it is quick and
> easy..."), and we successfully moved about £50 that way.
>
> Then we tried to move £500 (that had accumulated during last year's
> donation drive), and that's when problems started - Skrill refused to do
> that without some kind of "verification" where they requested all kinds
> of documents, but even after receiving them further dragged their feet.
> Finally a few months ago they requested that we fill out a "merchant
> account application" to retrieve our money, which suddenly wasn't "quick
> and easy" any more, it's a multi-page form that required lots of
> accompanying documents, not all of which even exist (the OSMF, for
> example, doesn't have any utility bills or bank statements that have the
> company address on them). I did that nonetheless.
>
> I've gone back and forth through their support (which usually sends
> emails that go "please respond within 48 hours or we'll close this
> ticket" but they themselves will often take weeks to reply), but I'm now
> hitting a brick wall. They have roughly £500 of our money and I want
> that money now.
>
> Short of raising a stink on social media, I wonder what the proper
> process in the UK is. They seem to be regulated by the Financial Conduct
> Authority. There must be some magic words I can put in a written letter
> alongside our bank account number to make them pay out our money? Is
> perhaps http://www.financial-ombudsman.org.uk the way to go?
>
> I'd like to avoid having to task a lawyer with this because that would
> quickly eat up the £500 ;)
>
> Bye
> Frederik
>
> --
> Frederik Ramm  ##  eMail frederik at remote.org  ##  N49°00'09" E008°23'33"
>
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