[Osmf-talk] Community consultation: plans to hire a Senior Site Reliability Engineer

[Simon Poole]

Am 24.07.2020 um 17:44 schrieb Craig Allan:
> ...
> Something that irks me is that the SRE is supposed to deal with
> 'users'.  I'm not sure who 'users' are in our context, but whoever
> they are they should not have direct access to the SRE. The SRE is not
> the 'Helpdesk'.  Perhaps 'users' can log bugs and issues for attention
> of the team and of course can deal directly with the Board member who
> manages the SRE function.
> ...

That is just an artefact of google-like job titles meeting reality. Both
current volunteers, while we casually refer to them as "sys admins"
actually fit the SRE description nicely with lots of the focus of their
work on automation and reducing the "sysadmin" work. But wrt end user
support the reality is that it's a small shop and there are simply no
"other" people that are going to be providing  it, for practical and
legal (data protection) reasons.

Simon


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