[Osmf-talk] Applications creating notes

[Christopher Beddow]

Brian I think you have a good summary of a user journey here, but I would
not say it's even the map editing being intimidating (it can be and if you
ask friends and family even what I think is well designed in iD/Rapid could
be construed as impossible to understand by someone else), but I think it
can also be a level of effort. I am not very motivated myself to fill out
surveys or leave reviews when I am traveling, only in exceptional cases.
But quick reminders to do a rating or confirm something are low effort and
I go for it.

Again, Google is very good at this. Airbnb, Über/Luft, and Booking are good
at it lately, by prompting users to only spend 30 seocnds or less providing
info like "did this accomodation have all soap and shampoo you needed?" or
"what did you enjoy about this taxi ride (pick options like clean interior,
friendly driver, good driving, etc)".

As somebody who loves editing the map, having hints like these given to me
as raw material, especially aggregating as "insights" (which I would love
to hack on as a data engineer), would be a gold mine of good information to
enrich areas. Lower effort can mean lower quality, but higher volume, and
often converge to some valuable consensus information.

On Fri, May 19, 2023, 11:49 Brian M. Sperlongano <zelonewolf at gmail.com>
wrote:

>
> On Fri, May 19, 2023 at 3:34 AM Alexander Heinlein <
> alexander.heinlein at web.de> wrote:
>
>> What is worse, having (almost) no user feedback or having more user
>> feedback than we can handle (today)?
>
>
> Think about it from the perspective of an ordinary user of an app, that
> knows nothing about map editing and isn't one of us map nerds. Somehow they
> learn that OpenStreetMap powers their app and they head over to our web
> site to see if they can fix whatever problem.  They're intimidated by the
> idea of editing a map, think it's too hard, but instead see that there's
> this note option.  So they leave a note, explaining that such and such is
> wrong.  However, nobody looks at the note for months or even years.  All
> the user understands is that "they reported the problem to the open street
> maps people and nothing got fixed."  Now, I don't have the statistics to
> say whether what I described is more or less common than someone's note
> getting resolved quickly, but I could absolutely see "too much feedback"
> being just as harmful or worse than not enough.
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