[Osmf-talk] Applications creating notes

[Brian M. Sperlongano]

On Fri, May 19, 2023 at 3:34 AM Alexander Heinlein <
alexander.heinlein at web.de> wrote:

> What is worse, having (almost) no user feedback or having more user
> feedback than we can handle (today)?


Think about it from the perspective of an ordinary user of an app, that
knows nothing about map editing and isn't one of us map nerds. Somehow they
learn that OpenStreetMap powers their app and they head over to our web
site to see if they can fix whatever problem.  They're intimidated by the
idea of editing a map, think it's too hard, but instead see that there's
this note option.  So they leave a note, explaining that such and such is
wrong.  However, nobody looks at the note for months or even years.  All
the user understands is that "they reported the problem to the open street
maps people and nothing got fixed."  Now, I don't have the statistics to
say whether what I described is more or less common than someone's note
getting resolved quickly, but I could absolutely see "too much feedback"
being just as harmful or worse than not enough.
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