[openstreetmap/openstreetmap-website] Get reported issues into OTRS (#1903)

[SomeoneElseOSM]

> what does the workflow look like for non-data issues, like reports of abuse or threats?

Typically the same as I outlined, except in the case of abuse or a threat there'd be an immediate action (remove/hide the abuse if appropriate, and take action against the abusing user as required).

> Are there any quick summary stats on the kinds of issues and what type of content was reported?

Most of what I've seen come through https://www.openstreetmap.org/issues so far has been categorised as "spam", "other", or "vandal".  I don't believe that I've seen an example of "threat" or "obscene/offensive" via that mechanism yet.  The last "obscene/offensive" issue that I dealt with was a series of offensive changeset discussion comments that I happened to notice because I'd subscribed to the changeset because it was in a disputed geographical area; that was about a month ago.  In that case I created the DWG ticket myself to capture the actions; it was never reported to us as a problem because I hid the offensive comments before they were widely noticed.

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