[openstreetmap/openstreetmap-website] Improve "Report User" notifications (Issue #4079)
SomeoneElseOSM
notifications at github.com
Wed Aug 2 11:24:53 UTC 2023
> The current implementation of the "Report User" feature does not appear to notify the originator of the process.
For completeness, for reports that end up with the DWG, the normal process is to create an OTRS ticket for them, and the process that most DWG people use for that does send an OSM private message to the reporter from a DWG account that a ticket has been created.
The are a couple of exceptions to this - some reports can just be ignored (e.g. obviously not in good faith), and sometimes we get dozens of identically worded complaints from a "web mob" - usually in that case we'll comment publicly in some other way (e.g. changeset discussion comment) as well as a direct reply to an obvious ringleader.
--
Reply to this email directly or view it on GitHub:
https://github.com/openstreetmap/openstreetmap-website/issues/4079#issuecomment-1662032387
You are receiving this because you are subscribed to this thread.
Message ID: <openstreetmap/openstreetmap-website/issues/4079/1662032387 at github.com>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.openstreetmap.org/pipermail/rails-dev/attachments/20230802/29f22ce5/attachment-0001.htm>
More information about the rails-dev
mailing list