[Tagging] airport check in counters
geodesy99 at gmail.com
Sun Apr 14 04:20:33 UTC 2019
> would work around this issue as well, wouldn't it?
The interface where interaction between the business and public customers
occur is generically labeled as 'customer service' points. There are some
common activities for all like taking money and others that are common to a
specific domain ( hospitality / merchandising / entertainment ) and a few
that are perhaps very specific to a particular business.
For hospitality, hotel's customer service point(s) would handle activities
like inquiry, reservations, shuttle pickup, then luggage, registration,
room assignment, issuing keys, then transport, currency, guest services,
food, and then, payment, checkout, and shuttle again, etc. A very small
establishment would have one person doing all these, a resort might have
entire departments dedicated to each function.
The most adaptable scheme that would work across multiple domains would, at
the top level in minimal form, would be a customer service point, and at
the most detailed bottom level would be the groups of atomic activities (
accounts: refunds, payment, credit, rewards, currency exchange ).
Hospitality has five groups: reservations, reception, guest services,
accounts, and communications ( like the switchboard ). Note that going
forward, many of these service will be 'online only' - our state
campgrounds are online reservations, and AirB&B and their ilk subsume many
of the atomic activities. Flexibility is needed because of scale, the
atomic customer services activities may be spread across square miles at
the larger resorts, not confined to a lobby.
You can find the upper level domains at
https://www.bls.gov/iag/tgs/iag_index_naics.htm Leisure and Hospitality
<https://www.bls.gov/iag/tgs/iag70.htm>/Accommodation and Food Services
<https://www.bls.gov/iag/tgs/iag72.htm> (NAICS 72) / Accommodation
<https://www.bls.gov/iag/tgs/iag721.htm> (NAICS 721) has three domains
which will probably share the same general terminology around customer
service points within that category:
- Traveler Accommodation: NAICS 7211
- RV (Recreational Vehicle) Parks and Recreational Camps: NAICS 7212
- Rooming and Boarding Houses: NAICS 7213
If you look at the Occupations for these categories ( Hotel, motel, and
resort desk clerks ) which support customer service points on Onet, you
will find the 'Tasks' ( atomic activities) they perform at those points:
( note the " 5 of 20 displayed" and expand the list ):
- Greet, register, and assign rooms to guests of hotels or motels.
- Issue room keys and escort instructions to bellhops.
- Make and confirm reservations.
- Verify customers' credit, and establish how the customer will pay for
- Compute bills, collect payments, and make change for guests.
Most of these can be conflated with others, or considerably shortened and
simplified. It does give you the superset of activities that occur for that
category of establishment ( domain ) for a tagging scheme, rather than
incrementally ad hoc adding new tags over the years as folks decide they
need more or less detail. Internationally, there are crosswalks between the
USA references and the coding schemes used in the rest of the world, if one
wants to localize, but the differences are mostly at the level of
distinguishing 'leaf tea' from 'bubble tea'.
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