[Talk-us] Food delivery services: Move-fast-and-break-trust
Jack Armstrong Dancer@sprynet.com
jacknstacy at sprynet.com
Tue Aug 21 17:18:06 UTC 2018
After mapping for years in the way you described, I've never been approached by anyone. I try to be very discreet and I try to look like I'm just texting with someone. Sitting on a bench nearby is ideal - if available. I decided long ago that if anyone ever did approach me I'd just say I'm taking down info from a business I may need to use in the future - which is actually a possibility. Not that it's anyone's business what I'm doing.
I prefer to avoid long explanations that people have little interest in.
>From my perspective, if a business owner posts signs on a store front with information in plain view of the street, the information in the public domain and they have no room for complaint.
www.theaveragenomad.com
-----Original Message-----
>From: Jmapb <jmapb at gmx.com>
>Sent: Aug 21, 2018 10:39 AM
>To: talk-us at openstreetmap.org
>Subject: [Talk-us] Food delivery services: Move-fast-and-break-trust
>
>Hi USA, just wanted to bring up an issue that I've run into recently
>while mapping businesses in NYC.
>
>Whenever I'm walking through the city, I tend to whip out the phone and
>check for anything missing, incorrect, or incomplete. Often this means
>pausing in front of a restaurant and keying in contact info or opening
>hours. Sometimes I also take pictures with the intention of adding tags
>later.
>
>There have always been a few who treat this sort of thing with suspicion
>-- especially taking pictures. But a couple times lately I've met with
>outright hostility from restaurant staff when taking down their data.
>One owner complained he was sick of "people from websites posting his
>information." Turns out the culprits were food delivery services, who
>had been offering delivery from his place without authorization. I plead
>my innocence, but this guy was in no mood to appreciate the differences
>between a crowdsourced map project and a move-fast-and-break-things
>delivery startup.
>
>I discussed this with a friend of mine who owns a restaurant, and he
>recounted a similar story -- an angry customer calling the restaurant to
>complain about a late delivery. This restaurant doesn't do delivery, and
>has never partnered with any third parties for delivery. But a food
>delivery startup (I'm not naming names... actually I can't even keep
>them straight) apparently scouted their location, imported the menu
>(which changes often and is not posted on the web), and listed the
>restaurant as a delivery client -- all without even informing the
>restaurant, much less attempting to make any sort of agreement. They
>wouldn't even take down the listing when confronted -- figured they
>could just bully their way into a business relationship. And they were
>listing dishes that weren't even on the menu anymore! Though they took
>them all down quickly when the restaurant's lawyer called.
>
>Don't know how common these sort of predatory tactics are outside NYC,
>but fair warning, there may be businesses out there who are no longer
>delighted at the thought of someone "from the internet" taking notice of
>their publicly-posted information.
>
>Happy mapping, Jason
>
>
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