[Talk-us] Food delivery services: Move-fast-and-break-trust

[Clifford Snow]

When I'm out taking pictures for later entry into OSM, I bring a bunch of
business cards to hand out. The card has my name, phone number, email and
the OSM website. I do this because I'm hoping to get interested businesses
to add more data to OSM. But giving the staff a card might also lessen
their concerns. And it does help spread the word about OSM.

Clifford



On Tue, Aug 21, 2018 at 9:39 AM Jmapb <jmapb at gmx.com> wrote:

> Hi USA, just wanted to bring up an issue that I've run into recently
> while mapping businesses in NYC.
>
> Whenever I'm walking through the city, I tend to whip out the phone and
> check for anything missing, incorrect, or incomplete. Often this means
> pausing in front of a restaurant and keying in contact info or opening
> hours. Sometimes I also take pictures with the intention of adding tags
> later.
>
> There have always been a few who treat this sort of thing with suspicion
> -- especially taking pictures. But a couple times lately I've met with
> outright hostility from restaurant staff when taking down their data.
> One owner complained he was sick of "people from websites posting his
> information." Turns out the culprits were food delivery services, who
> had been offering delivery from his place without authorization. I plead
> my innocence, but this guy was in no mood to appreciate the differences
> between a crowdsourced map project and a move-fast-and-break-things
> delivery startup.
>
> I discussed this with a friend of mine who owns a restaurant, and he
> recounted a similar story -- an angry customer calling the restaurant to
> complain about a late delivery. This restaurant doesn't do delivery, and
> has never partnered with any third parties for delivery. But a food
> delivery startup (I'm not naming names... actually I can't even keep
> them straight) apparently scouted their location, imported the menu
> (which changes often and is not posted on the web), and listed the
> restaurant as a delivery client -- all without even informing the
> restaurant, much less attempting to make any sort of agreement. They
> wouldn't even take down the listing when confronted -- figured they
> could just bully their way into a business relationship. And they were
> listing dishes that weren't even on the menu anymore! Though they took
> them all down quickly when the restaurant's lawyer called.
>
> Don't know how common these sort of predatory tactics are outside NYC,
> but fair warning, there may be businesses out there who are no longer
> delighted at the thought of someone "from the internet" taking notice of
> their publicly-posted information.
>
> Happy mapping, Jason
>
>
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OpenStreetMap: Maps with a human touch
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