[OSM-talk] Garmin Maps

[SteveC]

interesting:

	http://reviews.ebay.co.uk/When-Items-Get-Lost-In-The-Post_W0QQugidZ10000000003212591

out of interest, does RM actually compensate you then?

On May 21, 2010, at 7:07 AM, Andy Allan wrote:

> On Thu, May 20, 2010 at 9:34 PM, SteveC <steve at asklater.com> wrote:
>> Why do you take responsibility for postal losses? That seems super bad luck. You're running a business right not a socialist theocracy.
>> 
>> Just put a note on the checkout that says
>> 
>> uninsured postal delivery: £4
>> recorded, insured delivery: £10
> 
> I can tell you haven't run an online shop yet :-) The insurance and
> recording is irrelevant to the customer, since it's me who is insured
> and/or making the claim - so it makes no sense to offer the customer
> the choice. I have two choices, either to charge considerably more for
> recorded post, which adds hassle to both me and my customers, or go
> with the default postage and hope that both the mail company delivers
> and the customers don't falsely claim non-receipt.
> 
> I say "hope" but it's actually carefully balanced - the extra
> cost-per-sale (and subsequent reduction in sales) is weighed against
> the occasional loss but increased revenue from lower prices. The
> tipping point depends largely on the margin per sale (the bigger the
> margin, the less of a problem re-sending becomes), so I handle some
> products differently to others.
> 
> Good to know that you are confusing great customer services and
> careful economics with misplaced religious belief systems!
> 
> Cheers,
> Andy
> 

Yours &c.

Steve