[OSM-talk] Reporting routing problems

[Daniel Koć]

W dniu 28.05.2015 18:33, Janko Mihelić napisał(a):
> I'd like the following procedure:

>  4. Later a mapper clicks the note, and it shows the text and the
> problematic route.

I'm also interested in 5. - standard procedure for reporting routing 
errors to engine operators. =}

For OSRM I have just opened an issue on GitHub ( 
https://github.com/Project-OSRM/osrm-backend/issues ) and that's all - 
mission accomplished.

With MapQuest it was much harder to find how can I report another bug. 
Finally I have found "Residential Map or Route Errors" link on Support 
page ( https://support.mapquest.com/hc/en-us - looks like the link 
itself is dynamic, because it has issue number included). Help service 
was as quick as in OSRM, but they said MapQuest currently support is 
only active for USA and Canada and while they hope international routing 
will be also supported, they can only recommend me Open MapQuest with 
OSM data. =} After I said that I originally came from OSM itself, the 
help line operator said that he will "share this with our routing team 
but please note that we are not actively supporting international 
routing right now so I unfortunately can't make any promises as to when 
we might get to this." Maybe our technical team should talk with theirs 
to make better feedback channel available?

We're left with GraphHopper feedback for now, but I can't say anything 
about it, because I just don't have an issue with their service. =}

-- 
"The train is always on time / The trick is to be ready to put your bags 
down" [A. Cohen]