[HOT] Level of user experience to focus on

Pierre Béland pierzenh at yahoo.fr
Fri Jun 5 22:41:02 UTC 2015


Susan, 

I also received some invalidations + comments for task that I completed with a message saying - This duplicates with a new task, more recent imagery. I politely answered to read the comments.
But this shows that we need to revise our workflows with the Task Manager and avoid such ambiguities. 

As we discussed before, we need to better control who can validate. Invalidations by new contributors should be also restricted. This could be monitored / approved by the validators. 

We could also plan at the beginning of major activations to have more basic tasks to offer to the new contributors. For example, it could be a buildings only task with good imagery. This way, they would have less instructions, tags and imagery problems to digest for their first contribution.

regard
 
Pierre 

      De : Suzan Reed <suzan at suzanreed.com>
 À : bgirardot at gmail.com 
Cc : hot OpenStreetMap Team) <hot at openstreetmap.org> 
 Envoyé le : Vendredi 5 juin 2015 18h21
 Objet : Re: [HOT] Level of user experience to focus on
   
A reminder to be kind and to completely describe what the validator found with more words would be helpful. I've had people send me terse, rude, and disheartening comments. Would they talk that way to me in person? I doubt it. 

Having a wiki for validators would be helpful with examples of complete sentence descriptions and so on. 

Also, establishing some bar of expertise a validator has to meet? So many tiles completed, or number of edits? I've had people with little or no experience validating my work, and they are far off target having not read the instructions. (Saying "no buildings tagged", when the Instructions clearly state no buildings are to be mapped.)

Suzan 




On Jun 5, 2015, at 4:44 AM, Blake Girardot wrote:
On 5/29/2015 9:37 AM, Suzan Reed wrote:
Routing newbies to tasks where they are reviewed by mentors? I would have liked that.

This is an interesting idea.

While every project needs to have its task squares reviewed and validated (at least once), the idea of creating some projects that new contributors to HOT mapping are directed to and special attention is placed on reviewing those completed task squares and providing feedback as soon as absolutely possible seems like a good compromise between the ideal world (lots of training and mentoring) and what we can realistically do, especially when welcoming thousands of new mappers to HOT/OSM during a major event.

It would also help give focus to experienced mappers who are doing validation and feedback knowing that certain projects are where they should always look to first to do validations.

I think we kind of, sort of do this now, but making it more explicit would be a big improvement I think. It is at least worth a good solid try at some point.

cheers,
Blake


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