[Osmf-talk] Membership fee waiver

[Steve Friedl]

The MWG believes this problem was solved in June.  If you can identify any specific email addresses, we’re happy to investigate.

 

Steve

 

From: Mikel Maron <mikel.maron at gmail.com> 
Sent: Friday, November 16, 2018 12:37 PM
To: osmf-talk at openstreetmap.org; michael spreng <osmf at m.spreng.ch>
Subject: Re: [Osmf-talk] Membership fee waiver

 

Michael -- it might worth checking if all the problems with notifications are still solved. I anecdotally heard from several people that they, more recently, didn't get reminders when their membership was expiring. They may have missed a notice in their mail, but it also seems possible they never received a notice.

-Mikel

 

 

 

* Mikel Maron * +14152835207 @mikel s:mikelmaron

 

 

On Friday, November 16, 2018, 3:31:09 PM EST, michael spreng <osmf at m.spreng.ch <mailto:osmf at m.spreng.ch> > wrote: 

 

 

Hi

The Problem with the reminders was resolved this summer. See
https://wiki.osmfoundation.org/wiki/Working_Group_Minutes/MWG_2018-09-24#CiviCRM_mail_problem
But yes we sometimes have problems with civiCRM. And we would like to
implement a member self service area. So the bottom line holds, we are
grateful for volunteers with experience.

Michael

On 16/11/2018 00:55, John Whelan wrote:
> It would seem that they could do with a bit of assistance from someone
> who knows civicrm.  There was mention of it wasn't reliably sending out
> reminders for paypal for a start.
> 
> Cheerio John
> 
> Rob Nickerson wrote on 2018-11-15 6:05 PM:
>> >What's taken so long is a lack of people stepping forward to help.
>>
>> Hi Paul,
>>
>> Can you please explain what help is needed as I am struggling to
>> understand. I have experience of the membership system (civicrm) used
>> by OSMF: (1) because I used it when helping SotM, and (2) because I
>> set a civicrm up for the OSM UK local chapter.
>>
>> For the waiver program:
>> Within civicrm you can bulk add members by importing a spreadsheet.
>> This could be a monthly task to keep workload to a minimum.
>>
>> For fee paying members:
>> In civicrm it is now possible to allow members to select automatic
>> renewal. We did this on the OSM UK local chapter and it's great. No
>> chasing people to renew as civicrm and PayPal sort it automatic.
>> Members can cancel the renewal anytime by logging in to their PayPal
>> account.
>>
>> I hope this helps :-)
>>
>> Thank you,
>> Rob
>>
>> On Thu, 15 Nov 2018, 20:29 Paul Norman <paul.norman at osmfoundation.org <mailto:paul.norman at osmfoundation.org> 
>> <mailto:paul.norman at osmfoundation.org <mailto:paul.norman at osmfoundation.org> > wrote:
>>
>>    On 2018-11-15 8:25 AM, Christoph Hormann wrote:
>>    > A simple solution not relying on a complex application process would
>>    > also help reducing the workload for the MWG.
>>
>>    The only complicated part of the process is what to say if someone
>>    incorrectly fills out the form. If everything works correctly all
>>    that's
>>    involved is submit the form, MWG messages account to verify it's
>>    them,
>>    MWG enters it into CiviCRM similar to a bank transfer membership, MWG
>>    notifies the person of acceptance.
>>
>>    What's taken so long is a lack of people stepping forward to help.
>>
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