[talk-au] Map Note Flood

[Phil Wyatt]

Thanks Andy, 

 

I have never received any emails from those addresses so I will also investigate the issue at my end now I have some information. I also don’t see anything in my junk bin (where my filters send any spurious mail).

 

Cheers - 

 

From: Andy Townsend <ajt1047 at gmail.com> 
Sent: Monday, 4 April 2022 6:57 PM
To: Phil Wyatt <phil at wyatt-family.com>; talk-au at openstreetmap.org
Subject: Re: [talk-au] Map Note Flood

 

On 04/04/2022 09:41, Phil Wyatt wrote:

Hi Andy,

 

I am aware of the volunteers doing this great work. My concern was that I had not received a confirmation that the email had been received and a ticket created. This has happened once before and I was led to believe the ticket creation to be automatic on receiving an email.

Our ticketing system thinks it sent you a message with subject "Ticket#2022040210000063] Re: Our phantom note creator is back ..." at 6:51 on 2nd April.  Depending on how people have spam filters set up it's not unheard of for mails to end up in there.  The email will likely have come from  <mailto:otrs at otrs.openstreetmap.org> "otrs at otrs.openstreetmap.org".

 

 

If its not an automatic process then please accept my apologies and I will make a suggestion that an autoresponder is installed so that we at least know that the email has arrived at the correct location.

 

Is the correct email address  <mailto:data at openstreetmap.org> data at openstreetmap.org or is it data at otrs.openstreetmap.org <mailto:data at otrs.openstreetmap.org>  which others seemed to have used.

The full "I've seen a problem; what should I do?" story is on https://wiki.osmfoundation.org/wiki/Data_Working_Group , but addresses that will work include

*	data at openstreetmap.org <mailto:data at openstreetmap.org> 
*	data at osmfoundation.org <mailto:data at osmfoundation.org> 

and likely others involving "otrs" and a ticket number on the subject line, but the "official one that is likely to work best for most people" is  <mailto:data at openstreetmap.org> "data at openstreetmap.org".

Best Regards,

Andy

 

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