[talk-au] Map Note Flood

[Andy Townsend]

On 04/04/2022 09:41, Phil Wyatt wrote:
>
> Hi Andy,
>
> I am aware of the volunteers doing this great work. My concern was 
> that I had not received a confirmation that the email had been 
> received and a ticket created. This has happened once before and I was 
> led to believe the ticket creation to be automatic on receiving an email.
>
Our ticketing system thinks it sent you a message with subject 
"Ticket#2022040210000063] Re: Our phantom note creator is back ..." at 
6:51 on 2nd April.  Depending on how people have spam filters set up 
it's not unheard of for mails to end up in there. The email will likely 
have come from "otrs at otrs.openstreetmap.org".


> If its not an automatic process then please accept my apologies and I 
> will make a suggestion that an autoresponder is installed so that we 
> at least know that the email has arrived at the correct location.
>
> Is the correct email address data at openstreetmap.org or is it 
> data at otrs.openstreetmap.org which others seemed to have used.
>
The full "I've seen a problem; what should I do?" story is on 
https://wiki.osmfoundation.org/wiki/Data_Working_Group , but addresses 
that will work include

  * data at openstreetmap.org
  * data at osmfoundation.org

and likely others involving "otrs" and a ticket number on the subject 
line, but the "official one that is likely to work best for most people" 
is "data at openstreetmap.org".

Best Regards,

Andy

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